Pega Government Platform vs Thentia Cloud Complaints & Investigations
Pega Government Platform
pega.comThentia Cloud Complaints & Investigations
thentia.comSide by side
| Figure | Pega Government Platform | Thentia Cloud Complaints & Investigations |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · License and Permit Management | 7.9 (#1) | 7.3 (#2) |
| Accessibility | Pega’s Trust Center lists a Government Platform accessibility template for Constellation UI v.24.2; a separate v8.6 template says that version is partially conformant with most WCAG 2.1 AA criteria. | The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability. |
| Case management | Built-in case management automates end-to-end processes with next-best-action guidance. | Staff can triage complaints, create case records, and document evidence, witnesses, interviews, hearings, outcomes, judgments, and charges. |
| Company history | Pega says it has operated since 1983 and describes its offering as an enterprise AI decisioning and workflow automation platform. | Thentia says it has worked with self-regulated and government entities since 2014. |
| Integrations | Pega says its Government Platform can connect multiple systems using out-of-the-box services and a connector, without migration or replication. | Thentia says its platform can integrate with any API-supported, third-party web-based application. |
| Purpose | Pega Government Platform provides a reusable public sector foundation for modernizing government systems and accelerating implementations. | Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database. |
| Support | Pega’s Trust Center says its service reliability support is available 24/7, 365 days a year. | Thentia lists an online service desk, response times of 30 minutes to 2 days, and support hours of 8 a.m. to 5 p.m. Monday through Friday. |
Plans
Pega Government Platform
- Pega Government PlatformPriced on request
Thentia Cloud Complaints & Investigations
- Thentia Cloud Complaints & InvestigationsPriced on request
In their own words
Pega Government Platform
Pega Government Platform helps government organizations build applications and update processes using reusable components and model-driven design. Business and IT users can shape processes and decisions together, reuse common rules, and add specialized rules for program, location, or channel needs. Built-in case management supports end-to-end workflows with next-best-action guidance. Government components include data models, UI templates, dashboards, reports, workflows, and case types, alongside configurable review checklists, evaluation, document intake, interview templates, and entity merging. Applications can be deployed across devices, browsers, locales, and communication channels while retaining conversation context. The platform can connect systems through services and a connector without migration or replication. It is an accelerator rather than a turnkey solution, so agencies configure or extend components. Pega Cloud for Government is a separate cloud offering with a stated 99.95% availability SLA. The platform runs on Android, iOS, Linux, macOS, web, and Windows, or can be self-hosted. Pricing is on request.
Thentia Cloud Complaints & Investigations
Thentia Cloud Complaints & Investigations is a web-based case-management system for occupational and non-occupational regulators. It centralizes work from public complaint submission through investigation and resolution in a licensee database. A public portal accepts complaints, while regulatory staff receive real-time notifications. Agencies can customize intake forms with a drag-and-drop editor, triage submissions, and create investigation records. Records can contain activities, dispositions, evidence, contacts, hearing details, outcomes, witness information, interview notes, judgments, and charges. Users can create public notices and publish them to the online database. Portals are described as usable from mobile, tablet, and browser-capable devices. Thentia says API-supported web applications can integrate with the platform. Authentication options include Google OpenID, Azure, Office 365, ADFS, and SAML2, with two-factor authentication available. Thentia states that the service is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant. Data protection includes AES-256 encryption at rest and TLS in transit, with hourly backups and a target uptime of at least 99.8%. Pricing is on request.