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TRAY Self-Service Kiosk

tray.com

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Spec score 6.5 #26 of 26 in Restaurant Self-Ordering Kiosk Software

What it is

TRAY Self-Service Kiosk gives restaurant guests another way to order and lets operators manage kiosk sales with TRAY POS. Menus, items, and prices update from TRAY HQ Enterprise Cloud, and operators can select which items appear on the kiosk through TRAY HQ Enterprise Menu Management. Existing cashier terminals can be switched into kiosk mode; TRAY says countertop conversion takes less than 30 seconds. The Android-based software also runs on screens from 10 inches to over 40 inches, in portrait or landscape, with countertop, wall, or floor mounting. It accepts card and electronic wallet payments, including non-cash orders paid elsewhere through “Order Here, Pay There.” TRAY says kiosks can operate offline and continue sending transactions to the kitchen. The company reports average revenue gains of 18–22% from selective upsells and menu management. Its integrations include 7shifts, Dayforce, MarketMan, and Magensa/Magtek. Pricing is available on request; the page invites prospective customers to request a quote or schedule a demo.

Spec sheet

Purpose
TRAY offers self-ordering kiosks for restaurants to reduce labor and give guests another way to order.Read 4 Oct 2026 · tray.com
Integrations
TRAY describes an ecosystem of restaurant integrations and partners, including 7shifts, Dayforce, MarketMan, and Magensa/Magtek.Read 4 Oct 2026 · tray.com
Support
TRAY’s published SLA lists phone and email support as available 24/7/365 for customers subscribed to SLA coverage under a separate commercial agreement.Read 4 Oct 2026 · tray.com
Headquarters
Miami, United StatesRead 28 Sep 2026 · tray.com
Company history
TRAY says it was founded over a decade ago, initially serving Family Entertainment Centers before pivoting to restaurants.Read 4 Oct 2026 · tray.com
Existing terminals
Operators can turn a cashier POS terminal into kiosk mode in seconds; TRAY says countertop terminals can be converted in less than 30 seconds.Read 4 Oct 2026 · tray.com
Hardware
The Android-based software can run on screens from 10 inches to over 40 inches in portrait or landscape orientation, with countertop, wall, or floor mounting.Read 4 Oct 2026 · tray.com
Intended customers
TRAY says it serves enterprise restaurant brands and multi-store operations.Read 4 Oct 2026 · tray.com
Menu control
Operators can choose which items appear on kiosk, online, or other sales channels and manage changes through TRAY HQ Enterprise Menu Management.Read 4 Oct 2026 · tray.com
Menu controls
Operators can choose which items are available at the kiosk and manage those choices through TRAY HQ Enterprise Menu Management.Read 4 Oct 2026 · tray.com
Offline operation
TRAY says kiosk software can operate offline and continue sending transactions to the kitchen.Read 4 Oct 2026 · tray.com
Payments
The kiosk supports card and electronic wallet transactions and offers an “Order Here, Pay There” feature for non-cash kiosk payments.Read 4 Oct 2026 · tray.com
POS integration
Self-service is built into TRAY POS, and kiosk items, menus, and prices update automatically from TRAY HQ Enterprise Cloud.Read 4 Oct 2026 · tray.com
Pricing availability
The kiosk page invites prospective customers to schedule a demo or request a quote; it does not state a price.Read 4 Oct 2026 · tray.com
Sales claim
TRAY says selective upsells have driven average revenue increases of 18–22% on its self-service kiosk platform.Read 4 Oct 2026 · tray.com
Security and compliance
TRAY’s EULA says, unless TRAY gives written notice otherwise, accessed services are not compliant with PCI DSS or various ISO standards.Read 4 Oct 2026 · tray.com
Upselling
TRAY says selective upsells and menu management have increased beverage incidence, upsizing, and add-on sales, with average revenue gains of 18–22%.Read 4 Oct 2026 · tray.com

Strong points and limits

Strong points

  • Kiosk menus and prices update from TRAY HQ Enterprise Cloud.
  • Existing cashier terminals can become kiosks.
  • Supports card and electronic wallet payments.
  • Can continue kitchen transactions while offline.

Limits

  • Pricing is available only on request.
  • Kiosk software is Android-based.
  • Built into TRAY POS.

Who it suits

The kiosk is aimed at enterprise restaurant brands and multi-store operations using TRAY POS. It may suit operators who want another ordering channel and control over which menu items appear there.

Verdict

TRAY combines kiosk ordering with its POS and menu-management tools, including offline operation and several mounting formats. Prospective customers need to request a quote for pricing.

Where Specifiction places it

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