TrueCommerce

Spec sheet

What it does

TrueCommerce provides managed EDI that automates exchange of orders, invoices, shipment notices and other supply-chain documents between business systems and trading partners.Read 15 Oct 2026 · truecommerce.com

Free plan

NoRead 20 Sep 2026 · truecommerce.com

Support

Active customers can submit and manage tickets through the Foundry account portal, with support advertised as available 24/7/365.Read 15 Oct 2026 · truecommerce.com

Headquarters

The primary headquarters address is 210 West Kensinger Drive, Suite 100, Cranberry Township, Pennsylvania 16066, United States.Read 15 Oct 2026 · linkedin.com

API access

Customers can use a programmable API to retrieve and submit transaction data, apply business rules, monitor status and embed workflows in internal applications.Read 15 Oct 2026 · truecommerce.com

API authentication

TrueCommerce describes OAuth token authentication, encrypted transmissions, expiring tokens and application-level access controls for its API.Read 15 Oct 2026 · truecommerce.com

Cloud delivery

TrueCommerce provides fully managed, cloud-based EDI services that eliminate manual processes.Read 1 Oct 2026 · truecommerce.com

Commerce integrations

Published integrations include Amazon, eBay, Google, Magento, Shopify and Walmart, using REST APIs or flat-file connections.Read 15 Oct 2026 · truecommerce.com

Company history

TrueCommerce says its North American business opened in 1995 and has since expanded through acquisitions and international operations.Read 15 Oct 2026 · truecommerce.com

Connectivity methods

The platform supports VAN, FTP, SFTP, AS2, and API connectivity methods.Read 1 Oct 2026 · truecommerce.com

Documentation

Public API material explains transaction use cases, API-versus-SFTP choices, authentication and security, while directing customers to specialist resources and product sheets.Read 15 Oct 2026 · truecommerce.com

EDI automation

TrueCommerce automates EDI documents and integrates them with ERP systems and trading partners.Read 1 Oct 2026 · truecommerce.com

EDI documents

The API supports common B2B transactions such as orders, acknowledgements, order changes, shipment notices and invoices.Read 15 Oct 2026 · truecommerce.com

ERP integration

The platform connects directly with ERP systems and supports certified integrations for Microsoft Dynamics, NetSuite, QuickBooks, Sage and SAP.Read 15 Oct 2026 · truecommerce.com

Featured integrations

Featured integrations include Amazon, eBay, Fishbowl, Google, Magento, Microsoft Dynamics 365, NetSuite, QuickBooks, Sage X3, and SAP S/4HANA.Read 1 Oct 2026 · truecommerce.com

File connectivity

Supported connection methods include VAN, FTP, SFTP and AS2 in addition to API access.Read 15 Oct 2026 · truecommerce.com

Funding

Crunchbase lists six investors, including SaaS Capital and Accel-KKR, and five funding rounds.Read 15 Oct 2026 · crunchbase.com

Industries served

TrueCommerce says its EDI solution serves manufacturing, retail, wholesale and distribution, food and beverage, pharmaceutical, and logistics businesses.Read 1 Oct 2026 · truecommerce.com

Integration options

TrueCommerce connects customers, suppliers, channels, and ERP systems through EDI, API, or flat-file integrations.Read 1 Oct 2026 · truecommerce.com

Licence and hosting

The public material presents TrueCommerce as proprietary managed cloud software and does not publish an open-source licence or self-hosting package.Read 15 Oct 2026 · truecommerce.com

Limit: Capterra cost and reliability

Capterra summarizes recurring complaints as high or unpredictable costs and frequent technical difficulties.Read 15 Oct 2026 · capterra.com

Limit: G2 performance and cost

G2’s review analysis reports complaints about lag, updates disrupting other applications, extra trading-partner costs, wrong-invoice payment application and an unintuitive interface.Read 15 Oct 2026 · ai.g2.com

Limit: Gartner support

A Gartner review says support can lack product knowledge, respond slowly and take too long to reintegrate customers after upgrades.Read 15 Oct 2026 · gartner.com

Limit: Trustpilot service complaints

Both Trustpilot reviews shown describe unanswered tickets, being passed between implementation consultants and delayed ERP integration work.Read 15 Oct 2026 · trustpilot.com

Maker legal name

The privacy notice identifies the operating company as True Commerce, Inc.Read 15 Oct 2026 · truecommerce.com

Managed cloud service

TrueCommerce describes its EDI service as cloud based and managed, so customers do not maintain integration servers or patches themselves.Read 15 Oct 2026 · truecommerce.com

Managed service

The managed EDI service includes web-based document translation, EDI mapping, network transmission, and ongoing support and maintenance.Read 1 Oct 2026 · truecommerce.com

Network scale

The company says its network reaches more than three million accessible companies and exchanges about 600 million transactions annually.Read 15 Oct 2026 · truecommerce.com

Owner

Crunchbase lists TrueCommerce as acquired by Welsh Carson Anderson & Stowe.Read 15 Oct 2026 · crunchbase.com

Praise: Capterra integration

Capterra reviewers report clean NetSuite integration, reduced manual work and the ability to add retail accounts without proportional headcount growth.Read 15 Oct 2026 · capterra.com

Praise: G2 usability

G2 reviewers commonly praise ease of use, navigation, onboarding and integration with other EDI systems.Read 15 Oct 2026 · ai.g2.com

Praise: Gartner efficiency

Gartner reviewers cite improved efficiency, reduced complexity and better data insights as benefits.Read 15 Oct 2026 · gartner.com

Privacy compliance

The privacy notice says TrueCommerce uses encryption, access limitation, firewalls and a corporate security program supervised by a CISO.Read 15 Oct 2026 · truecommerce.com

Rating on Capterra

4.3 out of 5 from 537 reviews.Read 15 Oct 2026 · capterra.com

Rating on G2

4.5 out of 5 from 413 reviews for TrueCommerce EDI.Read 15 Oct 2026 · ai.g2.com

Rating on G2 seller profile

4.4 out of 5 from 507 reviews across TrueCommerce products.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

3.0 out of 5 from 42 reviews overall; its Supply Chain Planning listing shows 2.2 out of 5 from 2 ratings.Read 15 Oct 2026 · gartner.com

Rating on Software Advice

4.3 out of 5 from user ratings, with secondary scores of 4.1 for ease of use, 4.0 for value, 4.2 for support and 4.1 for functionality.Read 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

2.9 out of 5 from 2 reviews.Read 15 Oct 2026 · trustpilot.com

Release notes

TrueAuto release notes dated September 2026 describe improved shipped/unshipped reporting and master-data suggestions in validation.Read 15 Oct 2026 · kb.trueauto.truecommerce.com

Security certification

TrueCommerce states that its API integration service holds SOC 2 Type II certification and uses encrypted communications.Read 15 Oct 2026 · truecommerce.com

Security controls

The company says EDI traffic uses encryption with AS2 and SFTP, strict access controls, monitoring and regular security updates.Read 15 Oct 2026 · truecommerce.com

Trading network

TrueCommerce provides access to more than 3 million companies through its global supply chain network.Read 1 Oct 2026 · truecommerce.com

Trading-partner onboarding

TrueCommerce advertises pre-connected partner formats, automated validation and more than 180,000 pre-mapped trading-partner connections.Read 15 Oct 2026 · truecommerce.com

Transaction volume

TrueCommerce says its network handles more than 600 million transactions each year.Read 1 Oct 2026 · truecommerce.com

Uptime

TrueCommerce states that its platform offers 99.9% uptime.Read 1 Oct 2026 · truecommerce.com

Plans and prices

Every TrueCommerce plan and price →

Where Specifiction places it

• Supply Chain Management Software#4 of 368.1
• Electronic Data Interchange Software#6 of 308.1
• EDI Software#6 of 208.1
• Ecommerce platforms#113 of 2808.1