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Twilio Conversations

twilio.com

Free plan WebiOSAndroidAPI
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Spec score 7.9 #12 of 26 in Chat Api

Spec sheet

Purpose
Twilio Conversations connects fragmented customer interactions across channels into continuous conversations with persistent context for people and AI agents.Read 7 Oct 2026 · twilio.com
Trial
Twilio offers a free trial and says new accounts get $15 in credits; its product page says no credit card is required.Read 7 Oct 2026 · twilio.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · twilio.com
Founded
2008Read 28 Sep 2026 · twilio.com
AI integrations
Twilio lists AWS, Microsoft, OpenAI, Anthropic, Deepgram, and ElevenLabs among its AI provider partnerships and says customers can connect their own agents.Read 7 Oct 2026 · twilio.com
Channels
Twilio says its Conversations products natively support Twilio Voice and Messaging, with more channels to come.Read 7 Oct 2026 · twilio.com
Data protection
Twilio says Conversations includes data encryption, secure data storage, and access controls for managing access and data processing.Read 7 Oct 2026 · twilio.com
Implementation
Twilio says building conversation flows with Conversation Relay requires code, including JavaScript or Node.js functions.Read 7 Oct 2026 · twilio.com
Intelligence
Conversation Intelligence analyzes voice and messaging for intent, sentiment, and churn risk to support timely agent responses or escalation.Read 7 Oct 2026 · twilio.com
Memory
Conversation Memory captures persistent customer context and shares it with AI and human agents in real time.Read 7 Oct 2026 · twilio.com
Orchestration
Conversation Orchestrator coordinates voice, SMS, WhatsApp, and chat using routing and workflows that carry context across handoffs.Read 7 Oct 2026 · twilio.com
Security and compliance
Twilio states its Conversations products use infrastructure with SOC 2 Type II, ISO 27001, GDPR, HIPAA eligibility for Conversation Relay, and PCI DSS in evaluation.Read 7 Oct 2026 · twilio.com
Support resources
Twilio links developer documentation, quickstarts, tutorials, onboarding guides, and product-specific support resources for Conversations.Read 7 Oct 2026 · twilio.com
Usage limits and billing
Pricing is pay as you go by building block, while underlying channel charges such as SMS, voice, WhatsApp, and chat are billed separately.Read 7 Oct 2026 · twilio.com
Voice AI
Conversation Relay supports voice AI with low latency, natural turn-taking, and barge-in; voice usage is billed separately.Read 7 Oct 2026 · twilio.com

Plans and prices

Conversation Memory — Memory generation Free Pay as you go; input + output Memory recall is separately priced at $0.007 / recall Read 7 Oct 2026 · twilio.com
Conversation Orchestrator Free Pay as you go; per 1K characters ingested Underlying SMS, voice, WhatsApp, and chat costs billed separately Read 7 Oct 2026 · twilio.com
Conversation Intelligence — Twilio-authored Language Operators $0.01, paid once Pay as you go; input + output Metered by usage Read 7 Oct 2026 · twilio.com
Conversation Memory — Daily utilized profiles $0.01, paid once Pay as you go; daily usage Profile operations: first 100k free per month, then $0.08 / 1k operations Read 7 Oct 2026 · twilio.com
Enterprise Knowledge — Storage $0.02, paid once Pay as you go; based on data storage Retrieval is separately priced at $0.005 / retrieval Read 7 Oct 2026 · twilio.com
Conversation Relay $0.07, paid once Pay as you go; per minute Voice costs are calculated separately Read 7 Oct 2026 · twilio.com
Conversation Intelligence — Custom Language Operators Price not published Pay as you go; input and output billed separately Metered by usage Read 7 Oct 2026 · twilio.com

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