Uberall Review Management

Spec sheet

What it does

Uberall provides review monitoring, response and analysis for multi-location brands across locations and review platforms.Read 15 Oct 2026 · uberall.com

Purpose

Uberall Review Management helps multi-location brands monitor, respond to, and learn from reviews across locations and platforms.Read 12 Oct 2026 · uberall.com

Free plan

NoRead 22 Sep 2026 · uberall.com

Integrations

Official examples show review data flowing to Zendesk, sales data from Shopify and reports to Power BI; the company advertises more than 1,000 connected apps.Read 15 Oct 2026 · uberall.com

Security

Uberall says it is SOC 2 Type II certified, encrypts data in transit using TLS 1.2 or later and at rest, and enforces two-factor authentication and SSO.Read 12 Oct 2026 · uberall.com

Privacy

Uberall says its handling of customer data follows GDPR and other global privacy regulations, with customer personal-data processing governed by its Data Protection Addendum.Read 12 Oct 2026 · uberall.com

Headquarters

Berlin, GermanyRead 23 Sep 2026 · uberall.com

Founded

2013Read 23 Sep 2026 · uberall.com

AI bulk replies

AI Bulk Replies generates individualized responses for batches of reviews and is designed to avoid duplicate wording across locations.Read 15 Oct 2026 · uberall.com

AI replies

Its AI drafts context-aware responses using sentiment, star rating, customer intent and per-location tone rules, with human approval required before publishing.Read 15 Oct 2026 · uberall.com

API authentication

The quickstart requires an API key from organization settings and documents Bearer, X-API-KEY and limited X-PUBLIC-API-KEY headers.Read 15 Oct 2026 · docs.uberall.com

API availability

Uberall publishes a developer portal with Getting Started material, guides, API reference, MCP documentation and changelog entries.Read 15 Oct 2026 · docs.uberall.com

API environments

Documentation provides production and sandbox endpoints; the sandbox does not synchronize directories, reviews, analytics or status checks.Read 15 Oct 2026 · docs.uberall.com

API licence

The API reference identifies its specification as licensed under Uberall, indicating proprietary terms rather than an open-source licence.Read 15 Oct 2026 · docs.uberall.com

API updates

The September 2026 changelog added GEO Pulse report endpoints, while July 2026 entries aggregated dashboard endpoints for feedback, listing health, exports and visibility.Read 15 Oct 2026 · docs.uberall.com

Bulk responses

AI Bulk Replies generates individualized responses for batches of reviews and is listed as part of the Reviews Plus add-on.Read 12 Oct 2026 · uberall.com

Company identity

The legal entity is Uberall GmbH, headquartered in Berlin, Germany, and founded in 2013.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists Uberall as privately held with 201–500 employees.Read 15 Oct 2026 · linkedin.com

Customer support

Uberall says it provides dedicated onboarding assistance, training sessions, step-by-step resources, and customer-success support.Read 12 Oct 2026 · uberall.com

Directory reach

Uberall says its listings network covers more than 150 directories, maps and other platforms.Read 15 Oct 2026 · uberall.com

Enterprise controls

Roles, approval workflows and single sign-on are available through the Collaborate Plus add-on.Read 15 Oct 2026 · uberall.com

Funding

Uberall's company page reports total funding of about €143 million.Read 15 Oct 2026 · uberall.com

Languages

The product page says AI review replies support more than 80 languages.Read 12 Oct 2026 · uberall.com

Limit: listing accuracy

Capterra feedback includes reports that updates across hundreds of sites sometimes failed and that a dashboard health score could show 100% despite incorrect live listings.Read 15 Oct 2026 · capterra.com

Limit: Trustpilot complaints

Trustpilot reviewers allege disconnected locations, incorrect account links, noisy suggestions, inaccurate analytics, delayed updates and difficult cancellation or billing experiences.Read 15 Oct 2026 · trustpilot.com

Limit: verification and synchronization

G2 reviewers report that Google Business verification can be slow and Yelp synchronization is not straightforward.Read 15 Oct 2026 · g2.com

MCP extensibility

Uberall offers hosted HTTPS MCP endpoints with OAuth2 or bearer authentication for location, listing, review, social, homepage and dashboard tools.Read 15 Oct 2026 · docs.uberall.com

Mobile app scope

The mobile app supports review responses, listing edits, social posts and notifications, while advanced workflows, analytics and bulk actions remain on desktop.Read 15 Oct 2026 · uberall.com

Notable funding news

TechCrunch reported a $25 million Series B led by HPE Growth Capital on February 1, 2018.Read 15 Oct 2026 · techcrunch.com

Praise: centralization

G2 and GetApp reviewers repeatedly praise managing listings, reviews and location information from one dashboard.Read 15 Oct 2026 · g2.com

Praise: usability and support

Reviewers commonly describe the interface as easy to navigate and customer or account support as responsive.Read 15 Oct 2026 · getapp.com

Rating on Apple App Store

No score displayed because the app does not have enough ratings or reviewsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.6 out of 5 from 37 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.3 out of 5 from 258 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.6 out of 5 from 37 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

No star rating or review count displayed; the listing shows 5K+ downloadsRead 15 Oct 2026 · play.google.com

Rating on Trustpilot

2.3 out of 5 from 6 reviewsRead 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

10 out of 10 from 7 reviewsRead 15 Oct 2026 · trustradius.com

Review generation

The platform sends branded review requests by email, SMS and QR code, with templates and automatically generated QR codes.Read 15 Oct 2026 · uberall.com

Review insights

AI insights identify recurring themes, sentiment changes, complaints and praise, with location benchmarking and custom themes.Read 15 Oct 2026 · uberall.com

Review requests

Uberall can send branded review requests by email, SMS, and QR code, with customizable templates and bulk requests.Read 12 Oct 2026 · uberall.com

Security certification

Uberall states that the service is SOC 2 certified and uses encrypted connections for integrations.Read 15 Oct 2026 · uberall.com

Security controls

Uberall's Trust Center lists SOC 2, GDPR, CCPA and UK GDPR compliance materials plus audit logging, MFA, role-based access, backups and encryption documentation.Read 15 Oct 2026 · trust.uberall.com

Support documentation

The help center provides getting-started, user-guide, connecting-tools and organization-settings sections, with contact support forms.Read 15 Oct 2026 · uberall.helpjuice.com

Unified inbox

Reviews from Google, Facebook, Yelp, TripAdvisor and more than 80 other sources can be handled in one inbox with filters, alerts and team approvals.Read 15 Oct 2026 · uberall.com

Who it is for

Uberall describes the platform as built for multi-location brands, including businesses managing from 10 to 10,000 locations.Read 12 Oct 2026 · uberall.com

Plans and prices

Every Uberall Review Management plan and price →

Where Specifiction places it

• Multi-Location Marketing Platforms#7 of 237.6
• Local SEO Software#41 of 1008.0
• Online Reputation Management Software#31 of 617.6
• Salon Reputation Management Software#20 of 297.6
• Local Marketing Software#20 of 277.6