Unbabel

Spec sheet

What it does

Unbabel describes itself as a Language Operations platform that combines AI translation with human review for business translation.Read 12 Oct 2026 · unbabel.com

Audience

Unbabel describes its translation platform as serving both small businesses and enterprises.Read 12 Oct 2026 · unbabel.com

API

Unbabel says its APIs can connect the service to systems without a prebuilt integration.Read 12 Oct 2026 · unbabel.com

Integrations

Listed integrations include Kustomer, Helpshift, Oracle, Wix Answers, Zendesk, Intercom, Freshdesk, and Salesforce.Read 12 Oct 2026 · unbabel.com

Security

Unbabel states that it is GDPR and CCPA compliant and ISO 27001 and ISO 9001 certified.Read 12 Oct 2026 · unbabel.com

Support

Unbabel directs existing customers with technical questions to its help center and prospective customers with pricing questions to its sales team.Read 12 Oct 2026 · unbabel.com

Headquarters

San Francisco, California, United StatesRead 28 Sep 2026 · unbabel.com

Founded

2013Read 28 Sep 2026 · unbabel.com

Company

Unbabel says it was founded in Lisbon and has been developing its Language Operations category since 2013.Read 12 Oct 2026 · unbabel.com

API access

YesRead 20 Sep 2026 · unbabel.com

Company history

Unbabel says it was founded in Lisbon and began in 2013.Read 12 Oct 2026 · unbabel.com

Content workflows

Users can submit text and files, organize them into projects, collaborate in a workspace, and monitor progress, quality, timelines, and price.Read 12 Oct 2026 · unbabel.com

Customer service

The platform supports multilingual customer service so agents can communicate with customers in their languages.Read 12 Oct 2026 · unbabel.com

Data protection

Unbabel says it uses encryption and anonymization and implements least-privilege access controls.Read 12 Oct 2026 · unbabel.com

Document translation

YesRead 20 Sep 2026 · unbabel.com

Encryption

Unbabel says data is encrypted in transit with TLS 1.2 and 1.3 and at rest with AES-256.Read 12 Oct 2026 · unbabel.com

File formats

Supported common formats include CSV, DOCX, JSON, PPTX, SRT, and strings.Read 12 Oct 2026 · unbabel.com

Glossary tools

YesRead 20 Sep 2026 · unbabel.com

Human review

Lower-scoring translations can be reviewed and refined by Unbabel’s global community of editors.Read 12 Oct 2026 · unbabel.com

Language coverage

Unbabel says it supports more than 30 languages and local variants that make up hundreds of language pair combinations.Read 12 Oct 2026 · customer-happiness.unbabel.com

PII handling

Unbabel says it detects and removes personally identifiable information, stores it in an encrypted vault, and reinserts it into the translation after processing.Read 12 Oct 2026 · unbabel.com

Portal

The Unbabel Portal provides a dashboard for viewing translation usage and quality metrics and managing language operations.Read 12 Oct 2026 · unbabel.com

Pricing

The contact page directs visitors with pricing questions to the sales team; it does not state a price.Read 12 Oct 2026 · unbabel.com

Pricing availability

The site directs prospective customers to request a demo or contact sales for pricing; it does not display a public price on the pages reviewed.Read 12 Oct 2026 · unbabel.com

Quality estimation

Its quality estimation predicts machine translation quality and flags content that needs human review.Read 12 Oct 2026 · unbabel.com

Quality tools

Unbabel offers quality estimation and reporting to help assess translation quality and performance.Read 12 Oct 2026 · unbabel.com

Reporting

The platform provides quality and usage reporting for visibility into translation performance and usage patterns.Read 12 Oct 2026 · unbabel.com

Translation memory

YesRead 20 Sep 2026 · unbabel.com

Translation workflow

Its workflow can anonymize customer data, translate text with AI, and send it to human editors for review before returning it to the client.Read 12 Oct 2026 · help.unbabel.com

Website translation

YesRead 20 Sep 2026 · unbabel.com

Who it is for

Unbabel describes the platform as intended for professionals in marketing, ecommerce, customer support, content creation, and customer experience handling high-volume content.Read 12 Oct 2026 · unbabel.com

Workflow management

Pipeline Manager lets users shape translation workflows around speed, quality, and cost objectives.Read 12 Oct 2026 · unbabel.com

Where Specifiction places it

• Translation apps#95 of 1587.7
• Language Translation Software#23 of 307.1
• Translation Software#143 of 1567.0