Waiterio

Overview

Waiterio is restaurant and bar point-of-sale software combining table service, kitchen workflow, payments, and a restaurant website. It suits operators that need dine-in and online orders in one system, especially those prepared to manage a monthly order allowance. The main trade-off is that it cannot create new orders without an internet connection.

Key features

Service and kitchen operations

Waiterio brings tables, menus, staff, discounts, payments, and sales reporting into the POS. Orders can be sent directly to the kitchen and invoices generated, while the included kitchen display and employee permissions support a staffed service operation rather than a basic till. The free allowance counts tables served as orders, so a busy dining room can consume the quota quickly even when each table generates only one bill.

Online ordering and website tools

The restaurant website builder feeds online orders into the same dashboard as in-person sales. Pickup and delivery scheduling, advance orders, contactless delivery requests, and multiple-location support make it a practical fit for restaurants mixing dine-in with takeaway or delivery. Google Maps integration can display the venue's location on the site.

QR ordering, payments, and hardware

Table QR codes let customers open the menu and submit orders to the restaurant, reducing order-taking steps for suitable table-service models. Payments cover cash, vouchers, and cards; card transactions can use an external terminal or supported phones. An external PCI-compliant gateway handles card transactions, which are not stored or processed on Waiterio's servers.

For receipts and tickets, Waiterio supports ESC POS thermal printers. Wi-Fi printers are recommended, while parallel and serial connections are unsupported, an important hardware constraint when fitting an existing setup.

Support and connectivity

Help is offered through the support team, tutorials, documentation, and in-app screenshot sharing. Offline mode is unavailable for creating new orders, so dependable connectivity is a requirement during service.

Pricing

Waiterio uses a freemium model with a free plan and a free trial. The free plan permits up to 100 orders per month, with each table served counting as one order. It is appropriate for a very small operation or a low-volume way to assess the workflow, but the cap is restrictive for a busy restaurant.

PlanPriceMonthly allowanceBest fitSmall$39 a month, billed monthly600 ordersSmaller restaurants needing a defined paid allowanceMedium$59 a month, billed monthly1,200 ordersGrowing venues with higher table volumeLarge$79 a month, billed monthlyUnlimited ordersHigh-volume operations that cannot work within a quotaSmall and Medium reduce the risk of the free cap but still require monitoring usage. Large is the clearest choice when demand fluctuates or multiple channels make forecasting difficult.

Platforms

Waiterio runs on Android, iOS, Linux, macOS, web, and Windows, giving mixed-device teams broad deployment flexibility.

Who it's for

Choose Waiterio if you run a restaurant or bar that needs table management, kitchen coordination, QR self-ordering, and a website for scheduled pickup or delivery. It is less suitable for locations that require offline order entry, rely on parallel or serial printers, or expect consistently high volume without paying for the unlimited tier.

Pros and cons

Pro: Online and in-person orders share one dashboard, reducing channel separation for restaurants offering delivery or takeaway.

Pro: QR ordering, kitchen display, and employee permissions cover a coordinated table-service workflow.

Pro: Multiple payment methods and an external PCI-compliant gateway keep card handling outside Waiterio's servers.

Con: The free plan stops at 100 table-served orders per month, which can be too little for an active dining room.

Con: New orders cannot be created offline, making connectivity operationally critical.

Con: Printer support excludes parallel and serial connections and favors Wi-Fi ESC POS hardware.

Alternatives

For a broader comparison, see Restaurant POS Software. Loyverse is a fit when a free POS with 31 days of sales history and a $5-per-month-per-store unlimited-history option is enough. Choose AccuPOS instead when Windows support, 24/7 support, and an $84-per-month POS with additional stations matter more. SpotOn Restaurant bundles POS hardware, ordering, payments, table layouts, menus, and reporting under an all-in plan with processing minimums and a two-year minimum term. UrbanPiper suits operators seeking unlimited orders with no per-order charges on its £79-per-month Hub plan. Floreant POS is the free open-source option for Windows and Linux. HungerRush offers a qualifying one-location, one-terminal Starter plan from $0 per month. NCR Voyix POS targets retail sectors including grocery, convenience, fuel, and specialty retail. Slant Loyalty is a smaller loyalty-focused alternative with a free 100-order plan and a $32-per-year paid plan.

Verdict

Waiterio is a strong choice for restaurants and bars that want POS, QR table ordering, kitchen routing, and website-based pickup or delivery in one workflow across nearly any major platform. Choose it for that unified channel coverage; look elsewhere if offline ordering, legacy printer connections, or a low-cost unlimited plan is essential.