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SPECIFICTION
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Zapnito

zapnito.com

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Spec score 8.5 #25 of 126 in Community Platforms

What it is

Zapnito is a B2B community and knowledge platform for brands educating and engaging customers across the customer lifecycle. A community can combine articles, videos, documents, courses, events, discussions, user and organization profiles, and directories. Administrators can shape branding and structure, control access, send notifications, and enable private messaging and discussions. Engagement dashboards, User Explorer, and email dashboards provide views of user and group behavior. Zapnito describes direct connections for CRM, BI, and marketing technology, alongside APIs, webhooks, Zapier, and custom SSO. Listed security measures include ISO 27001, GDPR compliance, encryption, custom SSL, US data residency, penetration testing, and security and audit logs. Authentication options include SSO, social sign-in, password strength controls, and two-factor authentication; moderation covers spam and profiles. Plans include a free option and a 14-day trial. The Essential tier supports 500–2,000 registered users but excludes courses; Premium supports 2,001–10,000, while Enterprise starts at 10,001 users. Enterprise is listed at $708 a year, billed annually.

Spec sheet

Product
Zapnito is a B2B community and knowledge platform for personalized customer education and knowledge sharing.Read 4 Oct 2026 · zapnito.com
Audience
The platform is designed for B2B brands engaging and educating customers across the customer lifecycle.Read 4 Oct 2026 · zapnito.com
Free plan
YesRead 21 Sep 2026 · zapnito.com
Trial
Zapnito says it offers commitment-free 14-day trials.Read 4 Oct 2026 · zapnito.com
Integrations
Zapnito describes direct integrations for CRM, BI, and marketing technology, plus APIs, webhooks, Zapier, and custom SSO.Read 4 Oct 2026 · zapnito.com
Security
Listed safeguards include ISO 27001, GDPR compliance, data encryption, custom SSL, US data residency, penetration testing, and security and audit logs.Read 4 Oct 2026 · zapnito.com
Support
Support services include one-to-one platform training, a launch roadmap, strategy reviews, and UK-based support.Read 4 Oct 2026 · zapnito.com
Headquarters
London, United KingdomRead 28 Sep 2026 · zapnito.com
Founded
2015Read 28 Sep 2026 · zapnito.com
Access controls
Authentication features include SSO, social sign-in, password strength controls, two-factor authentication, and spam and profile moderation.Read 4 Oct 2026 · zapnito.com
Analytics
Analytics include engagement dashboards, User Explorer, and email dashboards for examining user and group behavior.Read 4 Oct 2026 · zapnito.com
Community tools
Features include custom branding and structure, access controls, notifications, profiles, directories, private messaging, and discussions.Read 4 Oct 2026 · zapnito.com
Company history
Zapnito says co-founders Charles Thiede and Jon Beer started the company in 2015.Read 4 Oct 2026 · zapnito.com
Content
Communities can include articles, videos, documents, courses, events, discussions, user and organization profiles, and directories.Read 4 Oct 2026 · zapnito.com
Custom domain
YesRead 21 Sep 2026 · zapnito.com
Event hosting
YesRead 21 Sep 2026 · zapnito.com
Moderation tools
YesRead 21 Sep 2026 · zapnito.com
Paid-plan limits
Essential and Premium support registered-user ranges up to 10,000; Enterprise starts at 10,001+ users, and courses are not included in Essential.Read 4 Oct 2026 · zapnito.com
Private spaces
YesRead 21 Sep 2026 · zapnito.com

Plans and prices

Starter Price not published Free Platform Access · Unlimited data · Email automation · 24/7 Customer Support Read 21 Sep 2026 · zapnito.com
Enterprise $708 a year billed annually Free Platform Access · Unlimited data · Email automation · 24/7 Customer Support Read 21 Sep 2026 · zapnito.com
Enterprise Priced on request Bespoke to requirements Custom admin seats · 10,001+ registered users · custom support and guidance Read 4 Oct 2026 · zapnito.com
Essential Priced on request Billed annually in advance 2 admin seats · 500–2,000 registered users · standard support · quarterly strategy reviews Read 4 Oct 2026 · zapnito.com
Premium Priced on request Billed annually in advance 5 admin seats · 2,001–10,000 registered users · priority support · monthly strategy reviews Read 4 Oct 2026 · zapnito.com

Every Zapnito plan and price →

Strong points and limits

Strong points

  • Free plan and 14-day trial
  • Communities support courses, events, and discussions
  • Engagement and email dashboards
  • SSO and two-factor authentication
  • One-to-one training and launch roadmap

Limits

  • Courses are not included in Essential
  • Essential supports 500–2,000 registered users
  • Enterprise starts at 10,001 users

Who it suits

Zapnito suits B2B brands that want a space for customer education, knowledge sharing, and engagement. Its registered-user ranges and access controls may help teams choose a tier based on their community's size and needs.

Verdict

Zapnito brings community content, analytics, access controls, and integrations into a platform aimed at B2B customer education. Check the tier's user range and course inclusion before choosing; Enterprise is listed at $708 a year, billed annually.

Where Specifiction places it

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