Zendesk Employee Service pricing
5 plans read from zendesk.com
Suite EnterprisePriced on request Sandbox environment · Custom agent roles · Customizable reporting · Audit logs · Department spaces Read 20 Sep 2026 · zendesk.com
Suite Team$29 a month paid yearly; per agent/monthAI Agents · Knowledge Base · Action Builder · Email support · Prebuilt analytics dashboards Read 29 Sep 2026 · zendesk.com
Suite Growth$59 a month paid yearly; per agent/monthSuite Team features · IT Asset Management · Service catalog · Self-service employee portal · Tasks & approvals · SLA Read 29 Sep 2026 · zendesk.com
Suite Professional$99 a month paid yearly; per agent/monthSuite Growth features · Admin Copilot · App Builder · Writing Tools · Quick Reports · Skills-based routing Read 29 Sep 2026 · zendesk.com
Suite Enterprise + CopilotPriced on request Contact SalesSuite Professional features · Intelligent Triage · Auto Assist · Generative AI for Voice · Approval workflows · Sandbox environment Read 29 Sep 2026 · zendesk.com
In short
- Zendesk Employee Service has a free plan (Suite Enterprise).
- A free trial is offered.
- Paid plans published: 3, from $29 a month.
- 2 plans are priced on request (Suite Enterprise, Suite Enterprise + Copilot).