Best Zendesk Employee Service Alternatives in 2026
Updated
20 tools from IT help desk software ranked against Zendesk Employee Service on the same published basis.
- 1Zendesk Employee Service vs Lansweeper
- 2Zendesk Employee Service vs Desk365
- 3Zendesk Employee Service vs KIX
- 4Zendesk Employee Service vs Web Help Desk
- 5Zendesk Employee Service vs Genuity Helpdesk
- 6Zendesk Employee Service vs GLPI
- 7Zendesk Employee Service vs UniDesk
- 8Zendesk Employee Service vs Atera
- 9Zendesk Employee Service vs Jitbit Helpdesk
- 10Zendesk Employee Service vs iTop
- 11Zendesk Employee Service vs Znuny
- 12Zendesk Employee Service vs NinjaOne
- 13Zendesk Employee Service vs iTop
- 14Zendesk Employee Service vs osTicket
- 15Zendesk Employee Service vs ServiceTonic
- 16Zendesk Employee Service vs Alloy Navigator
- 17Zendesk Employee Service vs Freshservice
- 18Zendesk Employee Service vs Spiceworks Cloud Help Desk
- 19Zendesk Employee Service vs Alemba Service Manager
- 20Zendesk Employee Service vs HESK
Zendesk Employee Service alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Lansweeper | 7.8 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Desk365 | 7.6 | Free plan | $12/mo | Android, API, iOS, Web |
| 3 | KIX | 7.6 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | Web Help Desk | 7.6 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 5 | Genuity Helpdesk | 7.5 | Free plan | $39.99/mo | Android, iOS, Web |
| 6 | GLPI | 7.5 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 7 | UniDesk | 7.5 | $249/mo | Android, API, iOS, Linux, Mac, Web, Windows | |
| 8 | Atera | 7.4 | Android, API, iOS, Linux, Mac, Web, Windows | ||
| 9 | Jitbit Helpdesk | 7.4 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 10 | iTop | 7.3 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 11 | Znuny | 7.3 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 12 | NinjaOne | 7.2 | No | $1.50/mo | Android, API, iOS, Linux, Mac, Web, Windows |
| 13 | iTop | 7.1 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 14 | osTicket | 7.1 | Free plan | $12/mo | API, self-hosted, Web |
| 15 | ServiceTonic | 7.1 | Android, API, iOS, Linux, self-hosted, Web, Windows | ||
| 16 | Alloy Navigator | 7.0 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 17 | Freshservice | 7.0 | No | $19/mo | Android, API, iOS, Web |
| 18 | Spiceworks Cloud Help Desk | 7.0 | Free plan | $5/mo | Android, iOS, Web |
| 19 | Alemba Service Manager | 6.9 | Android, API, iOS, self-hosted, Web, Windows | ||
| 20 | HESK | 6.9 | Free plan | self-hosted, Web |
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Questions about Zendesk Employee Service alternatives
What is the best alternative to Zendesk Employee Service?
Lansweeper, number 1 in IT help desk software with a score of 7.8 out of 10. The others here: Desk365, KIX, Web Help Desk and 16 more.
What is the best free alternative to Zendesk Employee Service?
Lansweeper is the best-ranked alternative with a free plan. 10 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.