Pin vs Zendesk Employee Service
Pin
pin.com
Zendesk Employee Service
zendesk.comSide by side
| Figure | Pin | Zendesk Employee Service |
|---|---|---|
| Price from | $99/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · AI Agents for HR Software | 7.7 (#5) | 7.7 (#6) |
| Integrations | Pin says it integrates with 120+ ATS platforms, including Greenhouse, Lever, Ashby, Bullhorn, iCIMS, and Jobvite. | Zendesk says Employee Service connects with HR and IT tools through Marketplace apps and integrations, including Slack, Microsoft Teams, and Workday, as well as APIs. |
| Security | Pin says customer data is encrypted at rest and in transit and that its controls are SOC 2 Type 2 audited. | Zendesk lists SOC 2 Type II audits and certifications including ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, and ISO 42001. |
Plans
Zendesk Employee Service
- Suite EnterprisePriced on request
- Suite Team$29 a month
- Suite Growth$59 a month
- Suite Professional$99 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Pin
Pin is an AI recruiting platform for candidate sourcing, matching, outreach, and interview scheduling. It searches more than 850 million candidate profiles across multiple data providers. Recruiters can search in natural language, then review candidates ranked by skills, experience, and fit, with AI-written reasoning. Personalized multi-channel sequences support outreach, and replies appear in a unified inbox. Pin also coordinates availability and books interviews automatically. Its Chrome extension can import profiles from LinkedIn and other web pages, and the platform integrates with more than 120 ATS systems, including Greenhouse, Lever, Ashby, Bullhorn, iCIMS, and Jobvite. Pin offers a hosted MCP server for Claude, ChatGPT, Codex, Claude Code, and other compatible clients. Pin says customer data is encrypted at rest and in transit, its controls are SOC 2 Type 2 audited, and customer searches are not used to train models. The free plan includes five weekly contact lookup credits, one job position, one AI Agent, and email-only sequences. Solo costs $99 per user per month with annual billing.
Zendesk Employee Service
Zendesk Employee Service is a platform for internal support across IT, HR, and other employee-facing teams. Its IT service offering brings request and incident management, knowledge, and assets into one workspace. HR workflows support onboarding, offboarding, approvals, and life-event management. AI agents can handle routine multi-step requests using organizational workflows and policies, and connect to Google Drive, SharePoint, and Confluence without copying source information. Existing identity-provider permissions, including Okta or Active Directory, can limit employees to information they are authorized to see. Employees can reach agents through Slack, Microsoft Teams, or the internal Help Center. AI-powered quality assurance monitors interactions for SLA risks and policy gaps. Pricing is per agent per month, billed annually: Suite Team is $29 a month, Suite Growth $59.00 USD, and Suite Professional $99.00 USD. Some features can incur usage charges beyond plan allowances. There is no free plan; the 14-day trial defaults to Professional features with Copilot. Listed platforms are Android, iOS, web, and API.