Zoomin

Spec sheet

What it does

Zoomin enables organizations to integrate and ground AI on enterprise unstructured data, handling data integration, governance, enrichment, and LLM readiness.Read 12 Oct 2026 · zoominsoftware.com

Intended users

The site presents tailored solutions for customer success, customer support, customer experience, and documentation teams.Read 12 Oct 2026 · zoominsoftware.com

Publishing audience

bothRead 20 Sep 2026 · zoominsoftware.com

API

Zoomin provides a developer API for secure calls to platform functionality and integration with new or existing applications.Read 12 Oct 2026 · docs.zoominsoftware.com

Integrations

Zoomin describes its integrations as out-of-the-box connections that bring technical content where users are.Read 12 Oct 2026 · zoominsoftware.com

Support

Zoomin’s onboarding documentation says accounts transition from Professional Services to Zoomin Support for ongoing support after post-go-live support ends.Read 12 Oct 2026 · docs.zoominsoftware.com

Acquisition

Zoomin’s official site says Salesforce completed its acquisition of Zoomin on November 1, 2024.Read 12 Oct 2026 · zoominsoftware.com

AI and enterprise data

Zoomin says trusted proprietary enterprise data, including unstructured knowledge, can help organizations deliver personalized AI knowledge experiences.Read 12 Oct 2026 · zoominsoftware.com

Analytics

Zoomin says its Analytics tool helps optimize documentation strategy.Read 12 Oct 2026 · zoominsoftware.com

Authentication

The documentation portal supports Zoomin-managed users, SSO, JWT, and HTTP-header authentication options.Read 12 Oct 2026 · docs.zoominsoftware.com

Content access

Portal administrators can choose a locked site, an unlocked public site, or a hybrid site with public and permission-restricted content.Read 12 Oct 2026 · docs.zoominsoftware.com

Content analytics

YesRead 20 Sep 2026 · zoominsoftware.com

Documentation portal

The site describes a documentation portal as a smart Docs Portal for technical content.Read 12 Oct 2026 · zoominsoftware.com

In-product help

The site describes In-product Help as a way for users to find answers without leaving the product.Read 12 Oct 2026 · zoominsoftware.com

Knowledge experience

Zoomin says its products consolidate knowledge across channels to deliver a unified self-service experience.Read 12 Oct 2026 · zoominsoftware.com

Product focus

Zoomin describes its platform as unifying product content and delivering accessible, personalized, secure content across customer touchpoints.Read 12 Oct 2026 · zoominsoftware.com

Salesforce and ServiceNow

Zoomin lists products for Salesforce Experience Cloud, Salesforce Service Cloud, and ServiceNow.Read 12 Oct 2026 · docs.zoominsoftware.com

Salesforce partnership

The homepage says Zoomin had been a Salesforce AppExchange partner since 2018 and a Salesforce Ventures portfolio company since 2019.Read 12 Oct 2026 · zoominsoftware.com

Salesforce product

The site describes Unified Knowledge as delivering product answers inside Salesforce.Read 12 Oct 2026 · zoominsoftware.com

Search and permissions

The platform documentation lists unified search, site and publication indexing, and role-based user management and permissions.Read 12 Oct 2026 · docs.zoominsoftware.com

ServiceNow product

The site describes Zoomin for ServiceNow as delivering product answers inside ServiceNow.Read 12 Oct 2026 · zoominsoftware.com

Where Specifiction places it

• Knowledge base software#126 of 1387.2