1stConnect vs Nextiva
1stConnect
1stel.comNextiva
nextiva.comSide by side
| Figure | 1stConnect | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 8 |
| Spec score · Business Phone Systems | 7.1 (#161) | 9.3 (#2) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call handling | Included features include auto attendant, call routing, call queuing, hunt groups, IVR, and simultaneous ring. | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. |
| Call routing | advanced | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Headquarters | Cleburne, Texas, United States | Scottsdale, Arizona, United States |
| Integrations | The 1stConnect product page does not name third-party integrations. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | 1stConnect is a hosted cloud PBX phone system that runs on 1stel’s own data network. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security | 1stel describes 1stConnect as running on its own data network; the product page does not specify security certifications or compliance standards. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | 1stConnect lists phone and email technical support, and the product page describes an in-house Texas-based support team. | The cloud phone system pricing page says all plans include 24/7 customer support. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.