1stConnect vs Zoom Phone
1stConnect
1stel.com
Zoom Phone
zoom.comSide by side
| Figure | 1stConnect | Zoom Phone |
|---|---|---|
| Price from | — | $1.33/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 2 | 9 |
| Spec score · Business Phone Systems | 7.1 (#161) | 9.1 (#9) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | advanced | custom |
| Founded | 1996 | 2011 |
| Integrations | The 1stConnect product page does not name third-party integrations. | Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google. |
| Support | 1stConnect lists phone and email technical support, and the product page describes an in-house Texas-based support team. | Zoom Phone plans include 24x7 live chat and phone support. |
Plans
Zoom Phone
- Metered calling$10 a month
- Unlimited North America$15 a month
- Pro Global Select$20 a month
- US & CA Unlimited$16 a year
- US & CA Unlimited$18 a month
- Pro Plus$20.50 a year
- Pro Plus$24 a month
- Business Plus$24.50 a year
- Business Plus$29 a month
In their own words
Zoom Phone
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.