3CX vs CloudTalk AI Voice Agent
3CX
3cx.comCloudTalk AI Voice Agent
cloudtalk.ioSide by side
| Figure | 3CX | CloudTalk AI Voice Agent |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Call Management system | 8.4 (#9) | 9.2 (#1) |
| Spec score · Cloud PBX Software | 8.4 (#9) | 9.1 (#2) |
| Spec score · Business Phone Systems | 8.3 (#57) | 8.5 (#45) |
| Spec score · Telephony Software | 8.4 (#12) | 9.3 (#1) |
| Spec score · Voip Software | 8.4 (#12) | 9.2 (#1) |
| Spec score · Cloud Communication Platform | 8.4 (#14) | 9.1 (#2) |
| Spec score · Google Workspace Communication Tools | 8.4 (#15) | 9.2 (#1) |
| Founded | 2005 | 2016 |
| Free plan | Yes | No |
Plans
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
In their own words
3CX
3CX is a business communications platform with web, desktop and mobile apps for Windows, Linux, macOS, iOS and Android. It includes an auto attendant, advanced call routing and voicemail transcription. The 4SC Basic Free plan is listed at free and includes 10 users and four simultaneous calls; its license must be renewed manually each year. Basic costs $300 a year, billed annually, and includes 40 extensions and eight simultaneous calls. The service also lists 40 included users. The maker is 3CX, founded in 2005. The supplied facts give Tampa, Florida, and Nicosia, Cyprus, as headquarters locations.
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.