8x8 Contact Center vs CCsuite
8x8 Contact Center
8x8.comCCsuite
ccmath.comSide by side
| Figure | 8x8 Contact Center | CCsuite |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Customer Service Workforce Management Software | 8.3 (#5) | 6.9 (#14) |
| Founded | 1987 | CCmath says it was established in 2005 and founded by academics from Vrije Universiteit Amsterdam. |
| Headquarters | Campbell, California, United States | CCmath lists its headquarters at Rembrandtweg 665, 1181 GV Amstelveen, The Netherlands. |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | CCmath says its API connector can connect to systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as examples. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | CCmath states that it is ISO 27001 certified. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | CCmath directs customers seeking technical support to submit a ticket through its Help Center, which requires an authenticated account. |
Plans
In their own words
8x8 Contact Center
8x8 Contact Center brings agents, tools, and customer interactions into one contact center platform. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace. Workforce features cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM, with functions such as screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires a quote from sales; no free plan is listed.
CCsuite
CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. CCforecast supports multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule handles teams from dozens to thousands of employees or external agents, with multi-skilled requirements and customizable rules. CCagent gives agents round-the-clock schedule access and tools for requests, updates, and availability management. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics span the components. CCmath says its API connector can work with systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company says it is ISO 27001 certified and GDPR aligned. CCsuite is available on Android and iOS, and pricing is on request. CCmath offers a free, one-hour demo with an expert.