91Leads CRM vs Mixdesk
91Leads CRM
91leads.com
Mixdesk
mixdesk.comSide by side
| Figure | 91Leads CRM | Mixdesk |
|---|---|---|
| Price from | ₹99/mo | $49/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 14 | 4 |
| Spec score · Lead Routing Software | 9.4 (#1) | 8.7 (#6) |
| Automation | The product describes AI lead scoring, automated nurturing, drip campaigns, behavior-based triggers, and A/B testing. | A visual workflow builder supports triggers, conditions and actions without requiring code. |
| Developer documentation | The opened maker pages describe APIs and webhooks but do not provide SDK details or a public documentation portal. | The help center groups documentation for the JavaScript chat widget, Android and iOS SDKs, APIs and webhooks. |
| Headquarters | Gurugram, Haryana, India | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. |
| Integrations | The integrations page names WhatsApp, Facebook Lead Ads, IndiaMART, Justdial, website forms, Google Sheets, APIs, webhooks, Housing.com, Magicbricks, 99acres, and NoBroker. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Product | 91Leads CRM is a cloud-based lead management CRM for capturing, assigning, following up, and managing sales pipeline leads. | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. |
| Support | The maker advertises support by phone, email and WhatsApp, plus setup and onboarding assistance. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
Plans
91Leads CRM
- Video Call MeetingFree
- Attendance add-on₹99 a month
- Logo Update add-on₹99 a month
- CRM Basic₹199 a month
- Expense Management add-on₹199 a month
- Invoicing add-on₹199 a month
- Quotation add-on₹199 a month
- Task Management add-on₹199 a month
- White Label CRM₹199 a month
- White Label Service add-on₹199 a month
In their own words
91Leads CRM
91Leads CRM is a cloud-based lead management system for capturing, assigning, following up on, and managing sales pipeline leads. It can capture leads from sources including Meta Ads, websites, WhatsApp, IndiaMART, and Justdial. List and pipeline views, custom fields, lead history, bulk upload, and routing rules support lead handling. Automation includes AI lead scoring, nurturing, drip campaigns, behavior-based triggers, and A/B testing. Calling tools include a one-click dialer, reminders, call tracking, and recordings. Other modules cover tasks, inventory, invoicing, expenses, and attendance. Integrations named include Google Sheets, APIs, webhooks, property portals, and lead sources. Platforms include Android, iOS, web, and API; mobile use requires an internet connection. CRM Basic costs ₹199 a month per active user, with 18% GST added. There is no free plan, but a 7-day trial requires no card. Call recordings are stored for three months, and the Call Recording add-on requires at least three months of billing.
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.