Abby vs AnswerForce
Abby
abby.com
AnswerForce
answerforce.comSide by side
| Figure | Abby | AnswerForce |
|---|---|---|
| Price from | $165/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 0 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 7.9 (#13) |
| Headquarters | Las Vegas, Nevada, United States | Portland, Oregon, United States |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | Listed integrations include ServiceTitan, Housecall Pro, Jobber, HubSpot, Salesforce, QuickBooks, and Zapier. |
| Languages | The AI receptionist supports English and Spanish, which are included with the service. | The company offers English and Spanish answering. |
| Mobile app | AbbyGO is offered for iOS and Android and includes account dashboards and call management controls. | The app supports reviewing call interactions and recordings, managing messages and appointments, and calling or texting customers through a business line. |
| Service | Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. | AnswerForce provides 24/7 live call answering by real receptionists to capture leads and support customers. |
| Support | Abby says each plan includes white-glove onboarding and ongoing support. | The home page says AnswerForce can help customers forward their first call and provides a welcome call to customize the script and arrange call forwarding and recording. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.
AnswerForce
AnswerForce has no write-up on Specifiction yet; its figures are above.