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SPECIFICTION
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Abby

abby.com

From $165/mo Free trial WebiOSAndroid
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Spec score 8.6 #3 of 36 in Virtual Receptionist Services

What it is

Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.

Spec sheet

Integrations
Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge.Read 7 Oct 2026 · abby.com
Support
Abby says each plan includes white-glove onboarding and ongoing support.Read 7 Oct 2026 · abby.com
Headquarters
Las Vegas, Nevada, United StatesRead 28 Sep 2026 · abby.com
Founded
2005Read 28 Sep 2026 · abby.com
AI call handling
Its AI receptionist answers calls around the clock, answers questions, screens and transfers calls, takes messages, and books appointments.Read 7 Oct 2026 · abby.com
AI usage
One minute of AI answering uses half an Abby Minute, while one minute of human answering uses one Abby Minute.Read 7 Oct 2026 · abby.com
Call insights
The AbbyGO app and portal provide call summaries, transcripts, recordings, sentiment scores, call tagging, and caller blocking.Read 7 Oct 2026 · abby.com
Company history
Abby Connect's about page says the Strum family launched TelAssistant in 2005 and rebranded it as Abby Connect in 2014.Read 7 Oct 2026 · abby.com
Compliance option
The pricing page lists HIPAA compliance options and marks them as human-only.Read 7 Oct 2026 · abby.com
Coverage
Plans include 24/7 coverage, and customers can choose answering hours without a weekend upcharge.Read 7 Oct 2026 · abby.com
Intended customers
The pricing page describes plans for small offices, small businesses, growing teams, and high-volume businesses.Read 7 Oct 2026 · abby.com
Languages
The AI receptionist supports English and Spanish, which are included with the service.Read 7 Oct 2026 · abby.com
Mobile app
AbbyGO is offered for iOS and Android and includes account dashboards and call management controls.Read 7 Oct 2026 · abby.com
Recording security
The pricing page describes call recordings as encrypted and securely stored.Read 7 Oct 2026 · abby.com
Service
Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both.Read 7 Oct 2026 · abby.com
Usage limit
Plans include 50, 100, 200, or 500 Abby Minutes, and overage is billed at the plan's Abby Minute rate.Read 7 Oct 2026 · abby.com

Plans and prices

STARTER $165 a month $165 per month 50 Abby Minutes · Double minutes with AI · Free trial · Month-to-month Read 7 Oct 2026 · abby.com
essential $329 a month $329 per month 100 Abby Minutes · Double minutes with AI · Free trial · Month-to-month Read 7 Oct 2026 · abby.com
PROFESSIONAL $599 a month $599 per month 200 Abby Minutes · Double minutes with AI · Free trial · Month-to-month Read 7 Oct 2026 · abby.com
Growth $1,380 a month $1,380 per month 500 Abby Minutes · Double minutes with AI · Free trial · Month-to-month Read 7 Oct 2026 · abby.com
ENTERPRISE Priced on request Custom plans; contact Abby For higher call volumes and tailored workflows beyond Growth Read 7 Oct 2026 · abby.com

Every Abby plan and price →

Strong points and limits

Strong points

  • Calls can be answered by humans, AI, or both
  • Plans include 24/7 coverage
  • AI supports English and Spanish
  • Plans include onboarding and ongoing support

Limits

  • STARTER includes 50 Abby Minutes per month
  • Overage is billed at the plan’s minute rate
  • HIPAA options are human-only

Who it suits

It suits small offices, growing teams, and higher-volume businesses needing call coverage or appointment booking. Teams needing HIPAA options should note that they are listed for human answering only.

Verdict

Abby offers a choice of human and AI call handling with call records and routing tools. Compare included minutes and per-plan overage rates against expected call volume before selecting a monthly plan.

Where Specifiction places it

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