Abby vs PATLive
Abby
abby.com
PATLive
patlive.comSide by side
| Figure | Abby | PATLive |
|---|---|---|
| Price from | $165/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 16 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 8.7 (#2) |
| Founded | 2005 | 1990 |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales; AppFolio is listed as a Zapier integration. |
| Service | Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. | PATLive provides live call answering, live website chat, and outbound calling for businesses. |
| Support | Abby says each plan includes white-glove onboarding and ongoing support. | Customers can contact Customer Care by phone, email, or chat to update call handling instructions; updates typically take 24 business hours, with urgent changes eligible for expedited handling. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
PATLive
- Live Chat 25 chats$19 a month
- Live Outbound Calls 25 outreaches$19 a month
- Live Web Chats — Pay as you go$19 a month
- Outbound Calls — Pay as you go$19 a month
- Live Call Answering 50 minutes$49 a month
- Live Call Answering — Pay as you go$49 a month
- Live Call Answering 100 minutes$99 a month
- Live Call Answering — 50 minutes$99 a month
- Live Web Chats — 25 chats$149 a month
- Live Call Answering — 100 minutes$189 a month
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.
PATLive
PATLive provides live call answering, website chat and outbound calling for businesses. Its live answering and chat are handled by people rather than AI or bots, and both are available 24 hours a day, every day, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch and bilingual support. Web and mobile apps handle calls and messages, business calling and texting, call routing and team users. A reporting dashboard provides interaction charts, recordings, filters and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce and Freshsales; AppFolio is listed as a Zapier integration. The service runs on Android, iOS and web. There is no free plan; live call answering starts at $49 a month, and a 14-day trial is available. Monthly minutes do not roll over, and overages are billed according to the selected plan. Outbound calls are limited to weekdays from 8 a.m. to 6 p.m. Eastern Time and to opted-in people or existing business contacts.