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PATLive

patlive.com

From $19/mo Free trial WebiOSAndroidAPI
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Spec score 8.7 #2 of 36 in Virtual Receptionist Services

What it is

PATLive provides live call answering, website chat and outbound calling for businesses. Its live answering and chat are handled by people rather than AI or bots, and both are available 24 hours a day, every day, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch and bilingual support. Web and mobile apps handle calls and messages, business calling and texting, call routing and team users. A reporting dashboard provides interaction charts, recordings, filters and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce and Freshsales; AppFolio is listed as a Zapier integration. The service runs on Android, iOS and web. There is no free plan; live call answering starts at $49 a month, and a 14-day trial is available. Monthly minutes do not roll over, and overages are billed according to the selected plan. Outbound calls are limited to weekdays from 8 a.m. to 6 p.m. Eastern Time and to opted-in people or existing business contacts.

Spec sheet

What it does
PATLive provides 24/7 live call answering, outbound calling and website chat handled by U.S.-based human receptionists.Read 15 Oct 2026 · patlive.com
API
The public API lets customers read call details, messages and voicemails and write call state and PATLive status changes.Read 15 Oct 2026 · help.patlive.com
Integrations
Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales; AppFolio is listed as a Zapier integration.Read 30 Sep 2026 · patlive.com
Support
Customers can contact Customer Care by phone, email, or chat to update call handling instructions; updates typically take 24 business hours, with urgent changes eligible for expedited handling.Read 30 Sep 2026 · patlive.com
Founded
1990Read 28 Sep 2026 · patlive.com
API availability
PATLive says its API is available to all customers and uses the same credentials as its web and mobile apps.Read 15 Oct 2026 · help.patlive.com
API documentation
Implementation instructions are provided as a downloadable API documentation file, with technical help available from support.Read 15 Oct 2026 · help.patlive.com
Availability
Live answering and web chat are available 24 hours a day, 365 days a year, including weekends and holidays.Read 30 Sep 2026 · patlive.com
Company founded
PATLive was founded in 1990.Read 15 Oct 2026 · linkedin.com
Company headquarters
LinkedIn identifies the headquarters as #WeWorkRemote in the United States, while directory listings place the operating headquarters in Tallahassee, Florida.Read 15 Oct 2026 · linkedin.com
Company size
LinkedIn lists PATLive as a privately held telecommunications company with 201–500 employees.Read 15 Oct 2026 · linkedin.com
Documentation and support
The Help Center contains guides for mobile and web app status, notifications, passwords, message filtering and recordings.Read 15 Oct 2026 · help.patlive.com
Feature: appointment scheduling
Receptionists schedule appointments using supported calendars and scheduling systems.Read 15 Oct 2026 · patlive.com
Feature: bilingual service
Spanish-language answering is included without a bilingual surcharge.Read 15 Oct 2026 · patlive.com
Feature: business phone system
Live-service plans include an optional cloud phone system with one number, unlimited users, 1,000 automated monthly minutes and 100 texts.Read 15 Oct 2026 · patlive.com
Feature: call screening
Receptionists can screen callers and transfer calls according to customer instructions.Read 15 Oct 2026 · patlive.com
Feature: client intake
PATLive supports new-client intake workflows handled by live receptionists.Read 15 Oct 2026 · patlive.com
Feature: emergency dispatch
Emergency dispatch is included among the capabilities listed for every plan.Read 15 Oct 2026 · patlive.com
Feature: event registration
Agents can register callers for events as part of the standard service capabilities.Read 15 Oct 2026 · patlive.com
Feature: lead collection
Agents collect lead information during calls and can pass it into connected business systems.Read 15 Oct 2026 · patlive.com
Feature: message taking
The service records caller messages and sends the collected details to customers.Read 15 Oct 2026 · patlive.com
Feature: ordering support
Receptionists can provide sales and ordering support for callers.Read 15 Oct 2026 · patlive.com
Feature: phone controls
The phone system supports auto attendants, routing, forwarding, extensions, ring groups, voicemail, contacts, recordings and spam blocking.Read 15 Oct 2026 · patlive.com
Feature: recordings
Call recordings can be enabled, reviewed in the web or mobile app, and emailed without an extra recording charge.Read 15 Oct 2026 · help.patlive.com
Feature: reporting
The apps provide call reports including volume, peak times, transfer patterns and summary statistics.Read 15 Oct 2026 · patlive.com
Google Play app
PATLive Flex is an Android cloud-phone app for status changes, call summaries, messages, voicemails and recordings; the listing shows 100+ downloads.Read 15 Oct 2026 · play.google.com
Google Play data safety
The Android listing says no data is shared with third parties, data is encrypted in transit, and the app may collect personal information, photos and videos and other data.Read 15 Oct 2026 · play.google.com
HIPAA
PATLive says HIPAA use requires a separately signed Business Associate Agreement, and warns that some configured communication channels may not meet HIPAA secure-transmission standards.Read 30 Sep 2026 · patlive.com
Human service
PATLive says its live answering and chat services use real people and do not use AI or bots.Read 30 Sep 2026 · patlive.com
Included capabilities
Every plan includes capabilities such as call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch, and bilingual support.Read 30 Sep 2026 · patlive.com
Integration: native tools
PATLive lists native integrations including Calendly, Google Calendar, MindBody, Schedulicity, SetMore, AgileCRM, BigCommerce and Freshsales.Read 15 Oct 2026 · patlive.com
Integration: Zapier
AppFolio is listed as a Zapier integration rather than a native integration.Read 15 Oct 2026 · patlive.com
Legal entity
CallCenterAdvisor identifies the vendor-stated legal entity as PATLive, Inc.Read 15 Oct 2026 · callcenteradvisor.com
Limit: employee-reported job security
Indeed employee reviews include complaints about layoffs without warning, high pressure and limited job security.Read 15 Oct 2026 · indeed.com
Limit: G2 call duration billing
A G2 reviewer reported agents sometimes kept calls open too long, creating disputed minute-based charges and confidential-information concerns.Read 15 Oct 2026 · g2.com
Limits
Monthly package minutes do not roll over, and overages are billed according to the selected plan.Read 30 Sep 2026 · patlive.com
Outbound API limitation
The pricing FAQ says there is not yet an API for queuing outbound outreaches; customers can email requests instead.Read 15 Oct 2026 · patlive.com
Outbound calling
Outbound calls are placed only from 8 a.m. to 6 p.m. Eastern Time, Monday through Friday, and are limited to people who opted in or have an existing business relationship with the customer.Read 30 Sep 2026 · patlive.com
Ownership and funding
Crunchbase describes PATLive as private and identifies Glen Davidson as founder and chairman; no funding amount is shown there.Read 15 Oct 2026 · crunchbase.com
Phone features
The included web and mobile apps support call and message management, business calling and texting, call routing, and team users.Read 30 Sep 2026 · patlive.com
Praise: DesignRush onboarding
DesignRush reviewers praise personalized onboarding, script adjustments, courteous receptionists and billing that matched expectations.Read 15 Oct 2026 · designrush.com
Praise: G2 setup and reporting
The G2 reviewer praised easy call-routing setup, recordings, detailed monthly reports and PATLive’s willingness to coach agents and respond to feedback.Read 15 Oct 2026 · g2.com
Praise: Trustpilot service
Trustpilot reviewers repeatedly describe onboarding and representatives as professional, organized, responsive and dependable.Read 15 Oct 2026 · trustpilot.com
Rating on DesignRush
4.6 out of 5 from 3 reviewsRead 15 Oct 2026 · designrush.com
Rating on G2
2.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on Google reviews via DesignRush
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · designrush.com
Rating on Trustpilot
4.7 out of 5 from 198 reviewsRead 15 Oct 2026 · trustpilot.com
Reporting
PATLive provides a reporting dashboard with interaction charts, recordings, filters, and data export.Read 30 Sep 2026 · patlive.com
Security compliance
CallCenterAdvisor reports that PATLive states it will sign a Business Associate Agreement for regulated healthcare data.Read 15 Oct 2026 · callcenteradvisor.com
Security privacy
PATLive says it does not sell or rent personal information and warns that internet transmission and storage cannot be guaranteed completely secure.Read 15 Oct 2026 · patlive.com
Service
PATLive provides live call answering, live website chat, and outbound calling for businesses.Read 30 Sep 2026 · patlive.com
System limitation
PATLive says its phone system does not connect directly to desk phones; users make and answer calls through the mobile app or forward calls to existing phones.Read 15 Oct 2026 · patlive.com
Who it serves
PATLive lists businesses in sectors including legal, medical and wellness, home services, real estate, financial services, ecommerce, nonprofits, and IT and SaaS.Read 30 Sep 2026 · patlive.com

Plans and prices

Live Chat 25 chats $19 a month monthly 25 included chats · $9.95 additional chat Read 15 Oct 2026 · patlive.com
Live Outbound Calls 25 outreaches $19 a month monthly 25 included outreaches · $8.95 additional outreach Read 15 Oct 2026 · patlive.com
Live Web Chats — Pay as you go $19 a month Monthly No included chats · $9.95 per additional chat Read 30 Sep 2026 · patlive.com
Outbound Calls — Pay as you go $19 a month Monthly No included outreaches · $8.95 per additional outreach Read 30 Sep 2026 · patlive.com
Live Call Answering 50 minutes $49 a month monthly 50 included minutes · About 20 calls · $2.99 additional minute Read 15 Oct 2026 · patlive.com
Live Call Answering — Pay as you go $49 a month Monthly No included minutes · $2.99 per additional minute Read 30 Sep 2026 · patlive.com
Live Call Answering 100 minutes $99 a month monthly 100 included minutes · About 40 calls · $2.29 additional minute Read 15 Oct 2026 · patlive.com
Live Call Answering — 50 minutes $99 a month Monthly 50 minutes (about 20 calls) · $2.29 per additional minute Read 30 Sep 2026 · patlive.com
Live Web Chats — 25 chats $149 a month Monthly 25 chats · $8.95 per additional chat Read 30 Sep 2026 · patlive.com
Live Call Answering — 100 minutes $189 a month Monthly 100 minutes (about 40 calls) · $2.09 per additional minute Read 30 Sep 2026 · patlive.com
Live Call Answering 200 minutes $189 a month monthly 200 included minutes · About 80 calls · $2.09 additional minute Read 15 Oct 2026 · patlive.com
Outbound Calls — 25 outreaches $199 a month Monthly 25 outreaches · $8.49 per additional outreach Read 30 Sep 2026 · patlive.com

Every PATLive plan and price →

Strong points and limits

Strong points

  • Live answering and chat run around the clock.
  • Plans include appointment scheduling and lead collection.
  • Apps support business calling, texting and routing.
  • Dashboard includes recordings, filters and data export.

Limits

  • No free plan.
  • Monthly package minutes do not roll over.
  • Outbound calls have weekday hours and contact restrictions.
  • Some configured channels may not meet HIPAA transmission standards.

Who it suits

PATLive suits businesses seeking people to answer calls or chats, or to place outbound calls. It lists sectors including legal, medical and wellness, home services, real estate, financial services, ecommerce, nonprofits, and IT and SaaS.

PATLive in depth

Read the full write-up

Overview

PATLive combines human call answering, website chat and outbound calling for businesses that need help handling customer interactions beyond their own staffed hours. It suits teams that want live coverage and receptionist tasks without building an in-house front desk. The range of services is useful, but separate packages, non-rolling quotas and usage charges make it important to match the plan to actual volume.

Live answering and web chat run 24 hours a day, 365 days a year, including weekends and holidays, and use people rather than AI or bots. Plans are paid, with a 14-day trial and no free plan. For a broader comparison, see our Virtual Receptionist Services list.

Key features

Every plan includes call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch and bilingual support. These basics make PATLive more than an overflow message service: it can capture routine inquiries and route calls or requests that need follow-up. Bilingual answering is useful for businesses serving callers in more than one language, though the service is not a substitute for a staffed team handling complex customer work.

The web and mobile apps support call and message management, business calling and texting, call routing and team users. A reporting dashboard adds interaction charts, recordings, filters and data export, giving teams ways to review activity and retrieve records. Native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce and Freshsales; AppFolio is available through Zapier.

Customers can contact Customer Care by phone, email or chat to update call-handling instructions. Changes typically take 24 business hours, while urgent changes may be expedited. That process is workable for planned updates, but businesses that change routing frequently should account for the usual turnaround.

Outbound calls are restricted to 8 a.m. to 6 p.m. Eastern Time, Monday through Friday, and may go only to people who opted in or already have a business relationship with the customer. Those rules make the outbound service unsuitable for unrestricted prospecting or after-hours campaigns. Monthly package minutes do not roll over, and overages are billed at the rate for the selected plan, so unused allowance cannot be carried into a busier month.

PATLive says HIPAA use requires a separately signed Business Associate Agreement and cautions that some configured communication channels may not meet HIPAA secure-transmission standards. Healthcare organizations should confirm their intended channels and setup before relying on the service for protected communications.

Pricing

The listed starting price is $49/mo, but the service is divided into separate call-answering, web-chat and outbound-call packages. All prices below are billed monthly.

Live Web Chats — Pay as you go: $19 a month, with no included chats and $9.95 per additional chat. This keeps the monthly commitment low for occasional chat use, but every chat incurs a substantial per-chat charge.

Outbound Calls — Pay as you go: $19 a month, with no included outreaches and $8.95 per additional outreach. It suits very limited calling; regular outreach quickly adds cost.

Live Call Answering — Pay as you go: $49 a month, with no included minutes and $2.99 per additional minute. This is the lowest call-answering entry point, but it offers no bundled usage.

Live Call Answering — 50 minutes: $99 a month for 50 minutes (about 20 calls), then $2.29 per additional minute. This fits modest call volume, provided usage stays near the allowance.

Live Web Chats — 25 chats: $149 a month for 25 chats, then $8.95 per additional chat. It provides a defined monthly allowance, but the overage rate makes spikes costly.

Live Call Answering — 100 minutes: $189 a month for 100 minutes (about 40 calls), then $2.09 per additional minute. This is the more suitable call plan for a steady, moderate queue.

Outbound Calls — 25 outreaches: $199 a month for 25 outreaches, then $8.49 per additional outreach. Choose it only when the included outreach volume matches a compliant weekday calling program.

Live Web Chats — 50 chats: $279 a month for 50 chats, then $8.49 per additional chat. It doubles the chat allowance over the 25-chat plan, but raises the fixed monthly commitment.

Outbound Calls — 50 outreaches: $309 a month for 50 outreaches, then $8.29 per additional outreach. The larger quota lowers the listed per-outreach overage, but it remains a costly option for volume beyond the allowance.

Live Call Answering — 200 minutes: $349 a month for 200 minutes (about 80 calls), then $1.99 per additional minute. This gives higher-volume callers the largest listed allowance and lowest call-minute overage.

The pay-as-you-go plans are cheaper in fixed monthly cost but include no usage, while larger packages exchange higher monthly fees for included volume and lower overage rates. There is no free plan; the trial lasts 14 days. Minutes do not roll over, and the overage terms make accurate volume estimates important. Teams should also check how their user needs fit the included app support for team users.

Platforms

PATLive supports Android, iOS and web, covering mobile use as well as browser access.

Who it's for

PATLive lists customers in legal, medical and wellness, home services, real estate, financial services, ecommerce, nonprofits, and IT and SaaS. It is a strong fit for businesses that need reliable live coverage, appointment scheduling, call qualification or emergency dispatch, and can predict monthly volume well enough to choose a package. It is less suitable for organizations that need unrestricted outbound calling, want usage to roll over, or need assurance that every communication channel meets HIPAA secure-transmission standards.

Pros and cons

Pros: Human answering and chat around the clock can cover weekends and holidays without requiring a business to staff its own reception desk.

Pros: Screening, transfers, message taking, lead collection, scheduling, emergency dispatch and bilingual support are included across plans, giving small teams a broad set of call-handling functions.

Pros: Apps, reporting tools and integrations provide ways to manage interactions, review recordings and connect common business systems.

Cons: Pay-as-you-go call answering, chat and outbound plans include no usage, so the low monthly entry prices can rise quickly with activity.

Cons: Minutes expire monthly and overages are charged, which penalizes uneven call volume.

Cons: Outbound calling is limited to weekday business hours and opted-in or existing business contacts, ruling out many campaign needs.

Cons: HIPAA use requires a separate agreement, and some communication channels may not meet secure-transmission standards.

Alternatives

YouSquared is worth considering when a free plan matters more than round-the-clock human reception: its Solo Basic plan is free and includes 20 calls per month, one call at a time, note-taking and dictation, and call screening and transfer to you.

Reception by ElevenAgents is an alternative for readers seeking a free web-based option, with 30 minutes by phone per month on its free plan.

Go Answer is another paid answering service to compare if its Virtual Receptionist 100 plan—$175 a month for 100 minutes with $1.75/min overage—or Virtual Receptionist 200 plan fits your volume better.

Posh offers paid receptionist plans, including Chïc at $65 a month with no included minutes and $2.30 per minute, and Vogue at $130 a month with 50 receptionist minutes.

Specialty Answering Service is an alternative with an Economy plan at $44 a month plus $1.54 per minute, billed by the second, or a 100 Minute plan at $159 a month.

Abby is another paid option; its STARTER plan is $165 a month for 50 Abby Minutes and offers double minutes with AI.

LEX Reception is an alternative for readers willing to contact the service for rates, which are based on minutes and include per-minute overage charges.

VeraDial is an alternative to compare if a lower monthly price and specified phone and SMS allowances are a priority.

Verdict

Choose PATLive if your business needs people to answer calls and chats at any hour, with receptionist functions and app-based management in one service. Its main advantage is the breadth of live coverage and call handling; its main drawbacks are non-rolling allowances, expensive usage beyond quotas and narrow outbound-call rules. Businesses with uncertain volume, strict channel-security requirements or campaigns outside the permitted calling window should look elsewhere.

Verdict

PATLive brings live answering, chat and outbound calling together with apps, reporting and listed integrations. Check the non-rolling minute allowances, outbound-call restrictions and HIPAA terms against your needs.

Where Specifiction places it

Alternatives to PATLiveAll alternatives →