Abby vs MAP Communications
Abby
abby.comMAP Communications
mapcommunications.comSide by side
| Figure | Abby | MAP Communications |
|---|---|---|
| Price from | $165/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 8.7 (#1) |
| Founded | 2005 | 1990 |
| Headquarters | Las Vegas, Nevada, United States | Chesapeake, Virginia, USA |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | The website names Calendly, Google Calendar, Clio, Rocket Matter, HubSpot, Salesforce and Zapier integrations, plus healthcare connections including Athenahealth, TigerConnect, Epic and Mobile Heartbeat. |
| Languages | The AI receptionist supports English and Spanish, which are included with the service. | Receptionists provide support in English and Spanish. |
| Mobile app | AbbyGO is offered for iOS and Android and includes account dashboards and call management controls. | MAP says its answering-service app is available for iPhone and Android and shows messages, orders and appointments. |
| Service | Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. | Map provides custom phone answering, virtual receptionist, and call center services for businesses. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
MAP Communications
- Pay As You Go$49 a month
- Business$179 a month
- Enterprise$339 a month
- Premium$649 a month
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.
MAP Communications
MAP Communications has no write-up on Specifiction yet; its figures are above.