Abby vs AnsweringService.com
Abby
abby.com
AnsweringService.com
answeringservice.comSide by side
| Figure | Abby | AnsweringService.com |
|---|---|---|
| Price from | $165/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 8.0 (#7) |
| Coverage | Plans include 24/7 coverage, and customers can choose answering hours without a weekend upcharge. | Its live answering service is available 24 hours a day, including weekends and holidays. |
| Headquarters | Las Vegas, Nevada, United States | Phoenix, Arizona, United States |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | The company lists Acuity Scheduling, Calendly, Clio, Flock, Freshdesk, Keap, ResDiary, Setmore, Square, and Zendesk, and says tool use requires MyAssistant. |
| Service | Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. | AnsweringService.com provides live business call answering with virtual receptionists and an online client portal. |
| Support | Abby says each plan includes white-glove onboarding and ongoing support. | Plans include customer support as required, and trial users can contact the support team throughout the trial. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
AnsweringService.com
- SmartMessage$10 a month
- MessageExpress$25 a month
- Answer$30 a month
- MyAssistant$30 a month
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.
AnsweringService.com
AnsweringService.com has no write-up on Specifiction yet; its figures are above.