Abby vs Posh
Abby
abby.comPosh
posh.comSide by side
| Figure | Abby | Posh |
|---|---|---|
| Price from | $165/mo | $65/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 8.0 (#11) |
| Company history | Abby Connect's about page says the Strum family launched TelAssistant in 2005 and rebranded it as Abby Connect in 2014. | Posh says its virtual receptionist brand launched in early 2021 after its team had more than 20 years of call-answering industry experience. |
| Headquarters | Las Vegas, Nevada, United States | Virginia Beach, Virginia, United States |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | Posh lists Zapier, Calendly, Acuity, Google Calendar, Setmore, Rocket Matter, Clio, Zoho, HubSpot, and Salesforce integrations. |
| Service | Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. | Posh provides virtual receptionists that answer business calls, transfer callers, schedule appointments, capture leads, and take messages. |
| Support | Abby says each plan includes white-glove onboarding and ongoing support. | Posh lists client support by phone at 833-400-7674 and by email at [email protected]. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
Posh
- Chïc$65 a month
- Vogue$130 a month
- Elegant$215 a month
- Luxurious$420 a month
- Prestigious$700 a month
- Lavish$975 a month
- Exclusive$1,900 a month
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.
Posh
Posh provides virtual receptionists that answer business calls, transfer callers, schedule appointments, capture leads, and take messages. Businesses can choose live receptionists, AI receptionists, or a mix; callers can be transferred to a live receptionist. Posh says live answering is available 24 hours a day, every day of the year. The app, available on Android, iOS, and the web, includes call availability settings, private calling and texting, message notifications, voicemail transcription, contacts, and assistance requests. Listed integrations include Zapier, Calendly, Acuity, Google Calendar, Setmore, Rocket Matter, Clio, Zoho, HubSpot, and Salesforce; custom API connections can link with hundreds of other tools. Plans are billed monthly and priced by receptionist minutes, with per-minute charges beyond the allowance. Chïc costs $65 a month and includes 0 receptionist minutes, with additional minutes at $2.30 per minute. A free trial lasts seven days or 250 receptionist minutes, whichever comes first, and does not require a credit card. Posh serves law firms, home services, real estate, and small businesses.