AcademyOcean vs Gainsight Customer Education
AcademyOcean
academyocean.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | AcademyOcean | Gainsight Customer Education |
|---|---|---|
| Price from | $250/mo | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · Customer Education Software | 8.1 (#8) | 8.5 (#3) |
| Headquarters | London, United Kingdom | San Francisco, California, United States |
| Integrations | AcademyOcean says it connects to more than 7,000 tools through API, Zapier, or Make. | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. |
| Security | AcademyOcean states it is GDPR compliant, encrypts passwords and access credentials, and uses SSL connections. | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. |
| Support | The pricing page lists a knowledge base, video tutorials, live chat support, and personalized onboarding. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
Plans
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
AcademyOcean
AcademyOcean is an AI-LMS for employee onboarding and training, with tools for building courses, checking learner knowledge, and reviewing analytics. Its course builder creates multimedia courses without coding, and AI assistants can help make lessons and quizzes, check open answers, and prepare reports. Learning tools include exams, certificates, leaderboards, checklists, and automated reminders. The Essential plan is $250 a month; Professional is $500 a month. Essential lists a built-in editor, AI tools, SCORM, learner groups and invitations, dashboards and reports, quizzes and certification, and a mobile learner interface. Professional adds assessments, multiple training portals, dynamic content, workflow automations, API, webhooks, and SAML. AcademyOcean says it connects to more than 7,000 tools through API, Zapier, or Make. It supports web, iOS, Android, and API, but has no dedicated mobile app. The company presents it for organizations training employees across teams and locations.
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.