Academy of Mine From $999/mo 9.3 Visit Gainsight Customer Education
support.gainsight.com
What it is
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.
Spec sheet
- What it does
- Skilljar by Gainsight is an external learning-management platform for onboarding, educating and retaining customers, partners and other audiences.Read 15 Oct 2026 · skilljar.com
- Purpose
- Gainsight describes Customer Education as a product for onboarding, educating, and retaining users through on-demand digital customer education.Read 7 Oct 2026 · support.gainsight.com
- Audience
- Gainsight positions its customer education offering for teams training customers or partners, with its pricing page describing Essentials for starting an academy and Enterprise for teams scaling to thousands of learners.Read 7 Oct 2026 · gainsight.com
- API
- Gainsight links Customer Education developers to the Northpass API reference and guides.Read 15 Oct 2026 · support.gainsight.com
- Integrations
- Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk.Read 15 Oct 2026 · skilljar.com
- Security
- Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center.Read 7 Oct 2026 · gainsight.com
- Compliance
- Gainsight's security page lists SOC II compliance, GDPR, and HIPAA among its security and privacy protocols.Read 7 Oct 2026 · gainsight.com
- Support
- The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location.Read 7 Oct 2026 · support.gainsight.com
- Headquarters
- San Francisco, California, United StatesRead 28 Sep 2026 · support.gainsight.com
- Founded
- 2009Read 28 Sep 2026 · support.gainsight.com
- AI captions
- Customer Education can use AI to generate captions for Media Library videos, and Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system and that zero data retention applies.Read 7 Oct 2026 · support.gainsight.com
- Analytics
- Customer Education data can be integrated into Gainsight CS so customer success managers can access user and activity data, including certification status and product usage.Read 7 Oct 2026 · support.gainsight.com
- API access
- YesRead 20 Sep 2026 · gainsight.com
- API capabilities
- Developer documentation covers authentication, pagination, sorting, searching, rate limits, webhooks, custom properties and custom templates.Read 15 Oct 2026 · developers.northpass.com
- Assessments
- YesRead 20 Sep 2026 · gainsight.com
- Browser requirements
- Admin and learner domains support the latest two versions of Chrome, Edge, Safari and Firefox; Internet Explorer is unsupported for learners.Read 15 Oct 2026 · support.skilljar.com
- Certificates
- Certification workflows can connect with LinkedIn, Credly, Accredible and Caveon.Read 15 Oct 2026 · skilljar.com
- Commerce
- Customer Education Commerce supports managing educational products and bundles, configuring a payment gateway, offering coupons and promo codes, and tracking orders.Read 7 Oct 2026 · support.gainsight.com
- Company founded
- Crunchbase lists Gainsight as founded in 2009.Read 15 Oct 2026 · crunchbase.com
- Company legal name
- The support site identifies the maker as Gainsight Inc.Read 15 Oct 2026 · support.gainsight.com
- Compliance audits
- Gainsight states it is annually audited against SOC 2 Type II and/or ISO 27001 by an independent auditor.Read 15 Oct 2026 · gainsight.com
- Courses
- The documentation includes tools for creating courses, adding activities and milestones, publishing courses, and configuring quizzes.Read 7 Oct 2026 · support.gainsight.com
- Custom academies
- Academy sites can be branded and customized with templates, HTML or CSS, gated or public access, and SSO.Read 15 Oct 2026 · skilljar.com
- Documentation depth
- The help center provides guides for course creation, course management, user and group administration, analytics, commerce, integrations, object glossary, API documentation and release notes.Read 15 Oct 2026 · support.gainsight.com
- Documented integrations
- The CE help center documents Salesforce, BambooHR, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, MailChimp, Zapier, Zendesk, Zoom and Shopify integrations.Read 15 Oct 2026 · support.gainsight.com
- Learner journeys
- The platform supports personalized learning paths, quick tips, live sessions and certifications.Read 15 Oct 2026 · skilljar.com
- Learner management
- The product documentation covers adding admins, managers, and learners, assigning courses, and organizing users into groups.Read 7 Oct 2026 · support.gainsight.com
- Licence
- The service is proprietary; subscriber rights are limited, non-exclusive and non-transferable, with ownership retained by Skilljar.Read 15 Oct 2026 · skilljar.com
- Limit: administration
- Reviewers describe the admin console, settings navigation, custom theming and code snippets as confusing or difficult to maintain.Read 15 Oct 2026 · capterra.com
- Limit: commerce currency
- Customer Education commerce documentation states that only USD is currently supported.Read 15 Oct 2026 · support.gainsight.com
- Limit: commerce refunds
- Customer Education commerce documentation says refunds must be handled externally through the payment processor.Read 15 Oct 2026 · support.gainsight.com
- Limit: learning validation
- Reviewers cite limited quiz question types and lack of native learner-submitted work review without third-party tools.Read 15 Oct 2026 · capterra.com
- Limit: reporting
- Reviewers report that built-in analytics and automated reporting can be basic, with some reporting dependent on external data platforms or BI teams.Read 15 Oct 2026 · softwareadvice.com
- Limit: support responsiveness
- Some reviewers report slow support replies, being redirected to documentation, and having to troubleshoot integration issues themselves.Read 15 Oct 2026 · softwareadvice.com
- Maker founded
- Gainsight's company page states that the company was founded in 2009.Read 7 Oct 2026 · gainsight.com
- Mobile support
- Skilljar is described as a mobile-responsive browser application.Read 15 Oct 2026 · support.skilljar.com
- Monetized training
- Organizations can sell courses, learning paths, subscriptions or credits using promo codes and training credits.Read 15 Oct 2026 · skilljar.com
- Notable news
- The January 27, 2026 release added an AI Tutor for supported HTML, transcript-backed video and audio lessons.Read 15 Oct 2026 · support.gainsight.com
- Payments
- Commerce supports Stripe and PayPal payments plus Salesforce-connected transactions.Read 15 Oct 2026 · skilljar.com
- Praise: customization and integrations
- Reviewers commonly value branded customization, certifications, Salesforce and broader post-sale integrations, and the REST API.Read 15 Oct 2026 · trustradius.com
- Praise: support and partnership
- Many reviewers praise customer success, onboarding and responsive staff, although experiences vary by reviewer.Read 15 Oct 2026 · softwareadvice.com
- Praise: usability and learner experience
- Reviewers repeatedly praise the learner-facing interface, intuitive learning paths, mobile experience and easy course delivery.Read 15 Oct 2026 · capterra.com
- Rating on Capterra
- 4.6 out of 5 from 35 reviewsRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.6 out of 5 from 409 reviewsRead 15 Oct 2026 · g2.com
- Rating on Gartner Peer Insights
- 4.6 out of 5 from 55 reviewsRead 15 Oct 2026 · gartner.com
- Rating on GetApp
- 4.6 out of 5 from 35 reviewsRead 15 Oct 2026 · getapp.com
- Rating on Software Advice
- 4.6 out of 5 from 35 reviewsRead 15 Oct 2026 · softwareadvice.com
- Rating on TrustRadius
- 8.3 out of 10 from 111 reviewsRead 15 Oct 2026 · trustradius.com
- Release cadence
- Gainsight says Customer Education functionality is released quarterly.Read 15 Oct 2026 · support.gainsight.com
- Reporting
- Analytics cover enrollment and engagement, with customizable exports and Salesforce reporting.Read 15 Oct 2026 · skilljar.com
- Security encryption
- Services require HTTPS with TLS 1.2 or higher and strong encryption algorithms using at least 128-bit keys.Read 15 Oct 2026 · skilljar.com
- Security monitoring
- Network access is restricted by firewall and routing rules, logged, and retained for at least 30 days.Read 15 Oct 2026 · skilljar.com
- Self-hosting
- The subscription agreement describes Skilljar as web-based services and grants time-limited hosted access; it provides no self-hosting option.Read 15 Oct 2026 · skilljar.com
- SSO extensibility
- The developer hub documents OAuth 2.0, OpenID Connect and SAML integrations.Read 15 Oct 2026 · developers.northpass.com
Plans and prices
Skilljar by Gainsight AWS Marketplace $25,000 a year 12-month contract Contract quantity units · Additional AWS infrastructure costs may apply Read 15 Oct 2026 · aws.amazon.com
Basic $30,000 a year per year No additional limits stated Read 15 Oct 2026 · capterra.com
Enterprise Priced on request Request pricing 3 Academy sites · More premium integrations · Sandbox organization Read 15 Oct 2026 · gainsight.com
Essentials Priced on request Request pricing 1 Academy site · Unlimited seats and courses · Standard integrations Read 15 Oct 2026 · gainsight.com
Professional Priced on request Request pricing 2 Academy sites · Premium integrations and features · Admin SSO Read 15 Oct 2026 · gainsight.com
Strong points and limits
Strong points
- Course authoring with activities and quizzes
- Assessments and certificates
- API access and many integrations
- Commerce for products, bundles, and orders
- Custom branding and custom domains
Limits
- Plan site limits vary
- Enterprise sandbox is plan-specific
Who it suits
It suits teams training customers or partners through an online academy, including organizations scaling to thousands of learners. API, commerce, integrations, certificates, and assessments support broader education programs.
Verdict
Gainsight Customer Education combines course delivery, learner management, integrations, commerce, and certification features. Prospective buyers must request pricing and match academy-site needs to the listed plans.
Where Specifiction places it
- Customer Education Software#3 of 248.5
- Learning Management Systems#27 of 1118.4
