Academy of Mine From $999/mo 9.3 Visit Elevio
elev.io
What it is
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.
Spec sheet
- Product
- Elevio delivers contextual product knowledge to customers, support agents and internal teams.Read 9 Oct 2026 · elev.io
- Audience
- Elevio describes its product as helping support, customer success, product and content teams.Read 9 Oct 2026 · elev.io
- API
- The pricing page lists a JavaScript API as an included capability.Read 9 Oct 2026 · elev.io
- Integrations
- The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress.Read 9 Oct 2026 · elev.io
- Security
- The pages reviewed did not state specific security certifications or compliance claims.Read 9 Oct 2026 · elev.io
- Support
- The Premium plan includes priority support.Read 9 Oct 2026 · elev.io
- Headquarters
- Melbourne, AustraliaRead 28 Sep 2026 · elev.io
- Founded
- 2015Read 28 Sep 2026 · elev.io
- Company location
- Elevio describes itself as a Melbourne-based startup.Read 9 Oct 2026 · elev.io
- Feedback
- Users can leave feedback on in-app help, and negative feedback can include a note for follow-up.Read 9 Oct 2026 · elev.io
- Founded/launched
- Elevio says it was first launched in 2015.Read 9 Oct 2026 · elev.io
- Hosted knowledge base
- The hosted knowledge base can be customized with CSS, HTML, JavaScript, colors, content and logos.Read 9 Oct 2026 · elev.io
- Hotspots
- A visualizer lets support staff add in-app help hotspots to a site without developer involvement.Read 9 Oct 2026 · elev.io
- In-app support
- Its Assistant delivers help in context within a product or website, and lets users access support content without leaving the page.Read 9 Oct 2026 · elev.io
- Plan allowance
- All plans include 1,000,000 page views, according to the pricing page.Read 9 Oct 2026 · elev.io
- Ticket deflection
- Elevio says it surfaces relevant content before ticket submission and deflects 20% of customer tickets on average.Read 9 Oct 2026 · elev.io
Plans and prices
Starter $125 a month Billed annually or $155 month-to-month 3 Team Members · Unlimited Articles · Basic Modules · Basic Hosted KB · 1,000,000 page views Read 9 Oct 2026 · elev.io
Regular $189 a month Billed annually or $229 month-to-month 5 Team Members · Help Desk Integrations · Article Interlinking & Permissions · Advanced Modules · Customised Hosted KB · Reporting & Analytics · 1,000,000 page views Read 9 Oct 2026 · elev.io
Premium $389 a month Billed annually or $469 month-to-month 10 Team Members · Article Auto-Syncing · Multi-lingual Content · Priority Support · 1,000,000 page views Read 9 Oct 2026 · elev.io
Enterprise Priced on request Contact us for Enterprise plans Higher volume, SLAs or custom terms · Unlimited Content · Reporting · Third-party content sync · Content Management System · JavaScript API · Mobile Device Support Read 9 Oct 2026 · elev.io
Strong points and limits
Strong points
- In-app help is available without leaving a page
- Hotspots can be placed without developer involvement
- All plans include 1,000,000 page views
- Hosted knowledge base supports extensive customization
Limits
- No free plan
- Starter limits teams to 3 members
- Enterprise pricing requires contacting the maker
Who it suits
Elevio is aimed at support, customer success, product, and content teams that want to place guidance in context. It may suit teams managing a hosted help library alongside in-app assistance.
Verdict
Elevio combines embedded help, a hosted knowledge base, and integrations for support teams. Compare the team-member allowances and monthly versus annual prices before choosing a plan.
Where Specifiction places it
- Customer Education Software#6 of 248.2
