EraLMS vs Gainsight Customer Education
EraLMS
eralms.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | EraLMS | Gainsight Customer Education |
|---|---|---|
| Price from | $100/mo | $2,083.33/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Customer Education Software | 8.9 (#2) | 8.5 (#3) |
| Analytics | EraLMS offers progress tracking, statistics, analytics, reports, and knowledge-check results. | Customer Education data can be integrated into Gainsight CS so customer success managers can access user and activity data, including certification status and product usage. |
| Certificates | Business includes a certificate builder and the platform can issue downloadable completion certificates. | Certification workflows can connect with LinkedIn, Credly, Accredible and Caveon. |
| Compliance | EraLMS describes knowledge checks, progress tracking, access controls, and audit-ready compliance reporting. | Gainsight's security page lists SOC II compliance, GDPR, and HIPAA among its security and privacy protocols. |
| Headquarters | Larnaca, Cyprus | San Francisco, California, United States |
| Integrations | The site describes HRIS and CRM integration as planned rather than currently available. | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. |
| Purpose | EraLMS is a corporate learning platform for employee training, onboarding, compliance, talent development, and customer and partner education. | Gainsight describes Customer Education as a product for onboarding, educating, and retaining users through on-demand digital customer education. |
| Security | EraLMS states GDPR compliance, EU-based certified AWS infrastructure, encrypted credentials, SSL Grade A+ connections, access controls, and copy protection for sensitive content. | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. |
| Self-hosting | The terms provide no self-hosted deployment option and restrict installation except by written configuration agreement. | The subscription agreement describes Skilljar as web-based services and grants time-limited hosted access; it provides no self-hosting option. |
| Support | Freemium and paid plans list email support; Pro assigns a dedicated account manager and Enterprise adds SLA-backed priority handling. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
| What it does | EraLMS is a cloud learning platform for employee training, onboarding, compliance, talent development, and customer or partner education. | Skilljar by Gainsight is an external learning-management platform for onboarding, educating and retaining customers, partners and other audiences. |
Plans
EraLMS
- FreemiumFree
- Business$100 a month
- Pro$100 a month
- Standard$100 a month
- EnterprisePriced on request
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
EraLMS
EraLMS is a web-based corporate learning platform for employee training, onboarding, compliance, talent development, and education for customers and partners. It supports interactive courses with multimedia, assessments, tests and surveys, alongside course authoring and certificates. Progress tracking, access controls and audit-ready compliance reporting support training oversight. Paid Standard, Pro and Business plans include full statistics and analytics; Freemium offers basic analytics. The Freemium plan costs nothing for three months and includes one workspace, up to 50 users and up to 20 courses. Standard, Pro and Business are each listed at $100 a month. Enterprise pricing is custom and not listed. The page also displays $120 and $2 / $3 per user for the paid plans. EraLMS is hosted as a cloud application operated by Majestara Development Limited in Cyprus, and is not provided for installation on customer systems unless configuration access is agreed in writing. The maker says the service uses certified EU-based AWS infrastructure and complies with GDPR.
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.