BlueVolt vs Gainsight Customer Education
BlueVolt
bluevolt.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | BlueVolt | Gainsight Customer Education |
|---|---|---|
| Price from | — | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Customer Education Software | 8.4 (#4) | 8.5 (#3) |
| Assessments | The platform supports assessments, surveys, question banks and essay grading. | Yes |
| Audience | The platform is purpose-built for manufacturers, distributors, buying groups, and trade associations in trades including construction, electrical, HVAC, plumbing, and industrial markets. | Gainsight positions its customer education offering for teams training customers or partners, with its pricing page describing Essentials for starting an academy and Enterprise for teams scaling to thousands of learners. |
| Company founded | BlueVolt was founded in 2002. | Crunchbase lists Gainsight as founded in 2009. |
| Founded | 2002 | 2009 |
| Headquarters | Portland, Oregon, United States | San Francisco, California, United States |
| Integrations | Listed integrations include SAML and OAuth single sign-on, REST APIs for user management and reporting, Salesforce, PayFlow Pro, Authorize.net, Bank of America Merchant Services, Open Sesame, Easygenerator, and NATE reporting. | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. |
| Rating on Capterra | 4.7 out of 5 from 23 reviews | 4.6 out of 5 from 35 reviews |
| Rating on G2 | 4.2 out of 5 from 54 reviews | 4.6 out of 5 from 409 reviews |
| Rating on GetApp | 4.7 out of 5 from 23 reviews | 4.6 out of 5 from 35 reviews |
| Rating on TrustRadius | 9 out of 10 from 1 review | 8.3 out of 10 from 111 reviews |
| Security | BlueVolt says it is certified under AICPA SOC 2 and compliant with EU GDPR. | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. |
| Support | University customers can receive dedicated Customer Success Managers, and technical support is available during business hours with a knowledge base available anytime. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
Plans
BlueVolt
- Publisher ProgramPrice not published
- SaaS UniversityPriced on request
- Sharing PortalPriced on request
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
BlueVolt
BlueVolt is a learning management system and course-sharing network for training external channel partners. It is designed for manufacturers, distributors, buying groups, and trade associations in construction, electrical, HVAC, plumbing, and industrial markets. BlueVolt says its network connects more than 1.2 million learners across trade and industrial channels. Organizations can run branded universities and Training Tracks, use incentives and automation rules, and track activity with analytics and reporting. Training options include certification, badging, assessments, course authoring, and instructor-led sessions. Course materials can be SCORM or xAPI packages, presentations, PDFs, videos, or external URLs. The platform supports web, Android, iOS, and API access, with custom branding and domains. Listed integrations include Salesforce, single sign-on, payment services, content tools, and NATE reporting. Its APIs cover reporting and user profiles, but not enrollment creation, course changes, or certificate records. Mobile access is responsive, though course compatibility varies; BlueVolt recommends computers for CEU courses because mobile devices may not reliably report seat time. Pricing is on request.
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.