Gainsight Customer Education vs Thinkific
Gainsight Customer Education
support.gainsight.comThinkific
thinkific.comSide by side
| Figure | Gainsight Customer Education | Thinkific |
|---|---|---|
| Price from | $2,083.33/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 14 |
| Spec score · Customer Education Software | 8.5 (#3) | 8.3 (#5) |
| Audience | Gainsight positions its customer education offering for teams training customers or partners, with its pricing page describing Essentials for starting an academy and Enterprise for teams scaling to thousands of learners. | Thinkific identifies subject matter experts, academies or professional training businesses, and companies seeking revenue growth or reduced churn as core customer groups. |
| Commerce | Customer Education Commerce supports managing educational products and bundles, configuring a payment gateway, offering coupons and promo codes, and tracking orders. | Selling tools include checkout, subscriptions, payment plans, coupons, bundles, upsells, multi-currency checkout, tax and VAT automation, and B2B invoicing. |
| Founded | 2009 | 2012 |
| Headquarters | San Francisco, California, United States | Vancouver, British Columbia, Canada |
| Integrations | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. | The App Store features integrations including HubSpot, QuickBooks, Zoom, Zapier, Shopify, Meta Pixel, Google Analytics, and Kit. |
| Support | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. | Thinkific lists email and chat support on Basic and Start, phone and priority email support on Grow, and a dedicated Customer Success Team on Plus. |
| What it does | Skilljar by Gainsight is an external learning-management platform for onboarding, educating and retaining customers, partners and other audiences. | Thinkific describes itself as a learning commerce platform that combines courses, community, content, and commerce for experts and teams. |
Plans
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
Thinkific
- BasicPrice not published
- BasicPriced on request
- StartPriced on request
- StartPrice not published
- GrowPriced on request
- GrowPrice not published
- PlusPriced on request
- Basic (annual)€39 a year
- Basic (monthly)€53 a month
- Start (annual)€79 a year
In their own words
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.
Thinkific
Thinkific is a learning commerce platform for experts and teams offering courses, communities, memberships, downloads, coaching, webinars, and other digital learning products. A drag-and-drop builder, quizzes, assignments, certificates, learning paths, and video and slide import support course creation. Course formats include video, text, audio, PDFs, quizzes, assignments, surveys, downloadable files, and SCORM; SCORM is available on Plus. Communities can include discussions, profiles, live events, moderation, and weekly email digests. Selling tools cover checkout, subscriptions, payment plans, coupons, bundles, upsells, multi-currency checkout, tax and VAT automation, and B2B invoicing. The platform supports a custom domain, integrated payments, email marketing, and a native mobile app. It runs on web, iOS, Android, and through an API. Basic, Start, and Grow list capacity for 10,000 current students; Plus has custom student capacity. There is no free plan, and a 30-day trial is available. Basic costs €39 a year or €53 a month. Start costs €79 a year or €107 a month. Thinkific was founded in 2012 and is headquartered in Vancouver, British Columbia, Canada.