Acadle vs Elevio

Acadle is a web-based platform for building branded learning academies for customers, employees, partners and communities. It combines courses, certification, community spaces and analytics, with support for custom domains, branding and embedding courses in web experiences. Acadle AI can generate lessons, quizzes and summaries from a help center. Course features include video and recorded lessons, documents, drip courses, learning paths, live sessions, quizzes, surveys, gamification and certificates. Community spaces offer Social or Forum themes, discussions by topic and hashtag, and a member directory. Analytics cover accounts and learners, with custom dashboards, CSV exports and sync with Segment, HubSpot and Salesforce. Named integrations also include Slack, Notion, Intercom, Stripe and Zapier. The platform has no free plan, but offers a 7-day trial. Basic costs $39/month for 200 users, 10GB storage and 2 members; Essential is $99/month, and Advanced is $399/month. Enterprise has tailored limits and no listed price.

Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.