Acadle vs Gainsight Customer Education
Acadle
acadle.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | Acadle | Gainsight Customer Education |
|---|---|---|
| Price from | $39/mo | $2,083.33/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Customer Education Software | 8.0 (#11) | 8.5 (#3) |
| Analytics | Acadle provides per-account and per-learner analytics, Segment, HubSpot and Salesforce sync, custom dashboards and CSV exports. | Customer Education data can be integrated into Gainsight CS so customer success managers can access user and activity data, including certification status and product usage. |
| Compliance | The security page describes Acadle’s practices as SOC 2 and ISO 27001 aligned and GDPR ready, and says its hosting providers operate accredited infrastructure. | Gainsight's security page lists SOC II compliance, GDPR, and HIPAA among its security and privacy protocols. |
| Integrations | The homepage names Slack, Notion, Intercom, Stripe and Zapier among its integrations. | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. |
| Purpose | Acadle is a white-labelled learning platform for customers, employees, partners and communities, with courses, community, certification and analytics. | Gainsight describes Customer Education as a product for onboarding, educating, and retaining users through on-demand digital customer education. |
| Support | The contact page says the support team is available seven days a week and messages are usually answered within one business day. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
Plans
Acadle
- Basic Plan$39 a month
- Essential Plan$99 a month
- Advanced Plan$399 a month
- Enterprise PlanPriced on request
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
Acadle
Acadle is a web-based platform for building branded learning academies for customers, employees, partners and communities. It combines courses, certification, community spaces and analytics, with support for custom domains, branding and embedding courses in web experiences. Acadle AI can generate lessons, quizzes and summaries from a help center. Course features include video and recorded lessons, documents, drip courses, learning paths, live sessions, quizzes, surveys, gamification and certificates. Community spaces offer Social or Forum themes, discussions by topic and hashtag, and a member directory. Analytics cover accounts and learners, with custom dashboards, CSV exports and sync with Segment, HubSpot and Salesforce. Named integrations also include Slack, Notion, Intercom, Stripe and Zapier. The platform has no free plan, but offers a 7-day trial. Basic costs $39/month for 200 users, 10GB storage and 2 members; Essential is $99/month, and Advanced is $399/month. Enterprise has tailored limits and no listed price.
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.