Accept Mission vs UseResponse
Accept Mission
acceptmission.comUseResponse
useresponse.comSide by side
| Figure | Accept Mission | UseResponse |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Idea Management Software | 8.2 (#11) | 8.3 (#10) |
| Company | Accept Mission says it was founded in 2010 in the Netherlands. | The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958. |
| Headquarters | Rotterdam, Netherlands | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | Listed integrations include Microsoft Teams, Power Automate, Microsoft Copilot, Office 365/Microsoft 365, webhooks and API automation. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Security | Accept Mission says it is ISO 27001 certified and hosts data on Microsoft Azure in West Europe by default, with alternative data locations available as an add-on. | The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. |
| Support | Licenses include access to its support platform and knowledge base, in-app tours and videos, live chat with AI assistance and support-agent handover, and standard admin introduction materials. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
| Trial | The FAQ says Accept Mission offers a 15-day free trial. | The 14-day free trial provides access to all features and does not require credit card information. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
Accept Mission
Accept Mission is an AI-powered innovation management platform for connecting idea intake, decisions and portfolio execution. Every license includes Idea Management, with idea funnels, scorecards, workflow automation, dashboards and reporting. Organizations can add Idea Collecting for campaigns, an always-on IdeaBox, brainstorms, gamification and external participation. Portfolio Management adds project funnels, portfolio reporting, business-case and finance tracking, plus project time booking when enabled. AI co-pilots are included in each module, with starter credits and optional additional credit packs. Integrations include Microsoft Teams, Power Automate, Microsoft Copilot, Office 365/Microsoft 365, webhooks and API automation. The service runs on web, Android and iOS; phone access uses a mobile browser. Accept Mission says it is ISO 27001 certified and hosts data on Microsoft Azure in West Europe by default. Pricing is on request, with a 15-day trial and no free plan.
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.