AceCX vs Freshcaller
AceCX
acepeak.comFreshcaller
freshworks.comSide by side
| Figure | AceCX | Freshcaller |
|---|---|---|
| Price from | $9.99/mo | $15/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Call Center Software | 8.5 (#29) | 9.0 (#5) |
| Free plan | No | Yes |
| Security encryption | Call recording is encrypted, and Starter includes STIR/SHAKEN and 10DLC handling. | Freshworks states that its services use AES 256-bit encryption at rest and HTTPS with TLS 1.2 encryption in transit. |
| Starting price | Paid plans start at $9.99 per user per month on annual billing. | 15 |
Plans
AceCX
- Starter$9.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
Freshcaller
- FreeFree
- Growth$15 a month
- Pro$39 a month
- Enterprise$69 a month
- FreePrice not published
In their own words
Freshcaller
Freshcaller is a cloud contact center for customer support, sales, IT, and HR teams. It supports advanced inbound routing, bring-your-own-carrier service, and phone numbers from more than 90 countries. Routing can use team, time, or caller intent, with queue callbacks and automation. Agents can hold, mute, transfer, conference, forward, and drop voicemail during calls. Call intelligence includes recordings, post-call transcripts, call-lifecycle information, and live dashboards. AI voice bots and speech-enabled IVR can answer repetitive queries. Freshcaller connects with Freshdesk, Freshservice, and Freshworks CRM; agents can call within Freshdesk and turn a call into a ticket. Android, iOS, and web are listed platforms. Its mobile app supports iOS 10 and higher and Android 5.0 and higher, and is available only in English. The 14-day trial includes Enterprise-plan features. The Free plan is $0 per agent per month plus per-minute charges. Growth costs $15/user/mo billed annually and includes 2,000 incoming minutes monthly; higher listed annual plans are Pro at $39/month and Enterprise at $69/month.