Acefone vs VitalPBX
Acefone
acefone.com
VitalPBX
vitalpbx.comSide by side
| Figure | Acefone | VitalPBX |
|---|---|---|
| Price from | — | $100/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 7 |
| Spec score · Business Phone Systems | 9.2 (#6) | 9.2 (#7) |
| Auto attendant | An auto-attendant acts as a virtual receptionist that greets callers and routes them. | Yes |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Features | The features page lists automatic call distribution, call transfer, text-to-speech, call monitoring, scheduled email reports, and trigger-based APIs. | The maker describes VitalPBX as having more than 150 features, including call center capabilities and call management. |
| Free plan | No | Yes |
| Integrations | Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Product | Acefone describes itself as a cloud-based communications provider for businesses, with AceX products including Interactions Hub, API Connect, and Campaigns. | VitalPBX is a unified communications PBX built on Asterisk and Linux for business telephony, call routing, call centers, multi-tenant deployments and CRM connectivity. |
| Rating on Apple App Store | 3.9 out of 5 from 9 ratings | VitalPBX Connect has insufficient ratings and reviews to display an overview. |
| Rating on Capterra | 4.6 out of 5 from 135 reviews | 4.7 out of 5 from 15 reviews. |
| Rating on Trustpilot | 3.6 out of 5 from 388 reviews | 3.8 out of 5 from 18 reviews. |
| Security controls | Acefone lists role-based access, two-factor authentication, end-to-end encryption, IP whitelisting and secure SIP trunking. | The plan matrix lists firewall, intrusion detection, OpenVPN, geo-firewall, high availability and API V2; VitalPBX 4 documentation also describes two-factor authentication and IP access control. |
| Support | The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support. | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. |
Plans
Acefone
- Professional₹1,599 a month
- Ultra₹1,999 a month
- EnterprisePrice not published
- Toll Free Number$4.99 a month
- Professional$19.99 a month
- Ultra$29.99 a month
- Professional (Contact Center Studio, India)₹1,599 a month
- Ultra (Contact Center Studio, India)₹1,999 a month
- Enterprise (Contact Center Studio)Priced on request
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.