ACI Automated Dispute Manager vs Avoided.io
ACI Automated Dispute Manager
aciworldwide.com
Avoided.io
avoided.ioSide by side
| Figure | ACI Automated Dispute Manager | Avoided.io |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Chargeback Management Software | 7.5 (#8) | 7.3 (#14) |
| Headquarters | Elkhorn, Nebraska, United States | London, United Kingdom |
| Intended users | The product page describes capabilities for issuers and acquirers. | The maker presents the service for businesses ranging from small businesses and startups to large enterprises, payment service providers, and acquirers. |
| Support | ACI says its Global HELP24 organization provides technical support 24×7×365 and support in more than 25 countries. | The automation page describes the support team as responsive and says it aims to minimize disruptions. |
Plans
In their own words
ACI Automated Dispute Manager
ACI Automated Dispute Manager is web software for handling payment disputes and adjustments across payment schemes. Its automated case management can create, analyze, action, and close cases, while visualizations show exposure and the current state of case work. For issuers, it can match correspondence to case files, exchange dispute data, define workflows around payment rules, and let customer-facing channels initiate disputes. Acquirers can submit documentation and initiate adjustments through a portal; the system can assign cases by analyst expertise and open cases from payment-scheme dispute information. It supports Visa and Mastercard, with integrations listed for ACI Issuing, ACI Acquiring, Visa Resolve Online, and Mastercard Mastercom. Other listed capabilities include custom rules, machine-learning models, real-time scoring, device fingerprinting, omnichannel support, routing rules, automatic retries, tokenization, and recurring payments. Hybrid deployment and network bank connectivity are listed. Pricing is on request, and there is no free plan. ACI says its Global HELP24 organization provides technical support 24×7×365 in more than 25 countries.