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SPECIFICTION
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ACI Automated Dispute Manager

aciworldwide.com

Web
Visit aciworldwide.com
Spec score 7.5 #8 of 28 in Chargeback Management Software

What it is

ACI Automated Dispute Manager is web software for handling payment disputes and adjustments across payment schemes. Its automated case management can create, analyze, action, and close cases, while visualizations show exposure and the current state of case work. For issuers, it can match correspondence to case files, exchange dispute data, define workflows around payment rules, and let customer-facing channels initiate disputes. Acquirers can submit documentation and initiate adjustments through a portal; the system can assign cases by analyst expertise and open cases from payment-scheme dispute information. It supports Visa and Mastercard, with integrations listed for ACI Issuing, ACI Acquiring, Visa Resolve Online, and Mastercard Mastercom. Other listed capabilities include custom rules, machine-learning models, real-time scoring, device fingerprinting, omnichannel support, routing rules, automatic retries, tokenization, and recurring payments. Hybrid deployment and network bank connectivity are listed. Pricing is on request, and there is no free plan. ACI says its Global HELP24 organization provides technical support 24×7×365 in more than 25 countries.

Spec sheet

Purpose
ACI Automated Dispute Manager helps manage disputes and adjustments across payment schemes and aims to minimize financial write-off losses.Read 7 Oct 2026 · aciworldwide.com
Intended users
The product page describes capabilities for issuers and acquirers.Read 7 Oct 2026 · aciworldwide.com
Support
ACI says its Global HELP24 organization provides technical support 24×7×365 and support in more than 25 countries.Read 7 Oct 2026 · aciworldwide.com
Headquarters
Elkhorn, Nebraska, United StatesRead 28 Sep 2026 · aciworldwide.com
Founded
1975Read 28 Sep 2026 · aciworldwide.com
Acquirer features
For acquirers, it provides a portal to submit documentation and initiate adjustments, matches analyst skills to cases, and can automatically open cases from payment-scheme dispute information.Read 7 Oct 2026 · aciworldwide.com
Acquirer portal
Acquirers can use a portal to submit documentation and initiate adjustments.Read 7 Oct 2026 · aciworldwide.com
Automatic case opening
Cases can be opened automatically from payment scheme dispute information.Read 7 Oct 2026 · aciworldwide.com
Case assignment
For acquirers, the product can match analyst skills to cases requiring expertise.Read 7 Oct 2026 · aciworldwide.com
Case management
Its automated case management capability can create, analyze, action, and close cases.Read 7 Oct 2026 · aciworldwide.com
Company history
ACI says it was founded in Omaha, Nebraska, in 1975.Read 7 Oct 2026 · aciworldwide.com
Consultation
ACI’s product page invites prospective customers to request a consultation.Read 7 Oct 2026 · aciworldwide.com
Customer channels
The product enables issuers’ customer-facing channels to initiate disputes.Read 7 Oct 2026 · aciworldwide.com
Exposure visibility
Data visualization provides an instant view of exposure and case management status.Read 7 Oct 2026 · aciworldwide.com
Issuer features
For issuers, it can match correspondence to case files, automate dispute-data exchange, manage workflows, and let customer-facing channels initiate disputes.Read 7 Oct 2026 · aciworldwide.com
Issuer workflows
Issuers can match correspondence to case files, automate required dispute data exchange, and define workflows for payment rules and processes.Read 7 Oct 2026 · aciworldwide.com
Pricing
The product page offers a consultation request and does not display a price.Read 7 Oct 2026 · aciworldwide.com
Product development
ACI says Automated Dispute Manager is developed by Lean Industries and fully integrated into ACI Issuing and ACI Acquiring.Read 7 Oct 2026 · aciworldwide.com
Rules
The product is described as helping users work with the most recent rules and regulations.Read 7 Oct 2026 · aciworldwide.com
Scheme integrations
ACI’s Rabobank case study describes automating chargeback eligibility checks and questionnaire submissions across Visa Resolve Online and Mastercard Mastercom.Read 7 Oct 2026 · aciworldwide.com
Visibility
Data visualization provides an understanding of the latest exposure and case management status.Read 7 Oct 2026 · aciworldwide.com

Strong points and limits

Strong points

  • Automates case creation, analysis, actions, and closure.
  • Issuer tools match correspondence and exchange dispute data.
  • Acquirer portal supports documentation and adjustment initiation.
  • Visa and Mastercard are supported.
  • Technical support is listed as 24×7×365.

Limits

  • No free plan is listed.
  • Pricing is available on request, not displayed.
  • The listed platform is web.

Who it suits

It is aimed at payment issuers and acquirers managing dispute cases and adjustments. Its issuer and acquirer workflows address different parts of that process.

Verdict

ACI Automated Dispute Manager combines issuer and acquirer dispute workflows with case visibility and automation. Prospective customers must request pricing, and the listed deployment is hybrid with web access.

Where Specifiction places it

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