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Chargebacks911

chargebacks911.com

WebAPI
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Spec score 8.0 #2 of 28 in Chargeback Management Software

What it is

Chargebacks911 provides merchants with chargeback prevention, dispute response, and revenue recovery services through web and API offerings. Its approach combines prevention with representment of invalid chargebacks, while Intelligent Source Detection identifies chargebacks by their underlying source. Listed tools include onboarding audits, refund-based prevention alerts, data-based prevention inquiries, dispute alerts, and an evidence builder. Merchants can use customizable reporting, month-to-date statistics, and Error, Risk, and Threat notifications. The company says its platform connects with hundreds of technologies and offers an API for custom-built solutions. Named one-click connectors include Shopify, Square, Toast POS, Clover, and BigCommerce; listed processor integrations also include WooCommerce and Stripe. The company says most integrations go live within 15 minutes using a guided setup wizard, while complex custom integrations can take 1–3 business days. Its merchant solutions page describes its tools as data-secure and says they meet PCI 1- and SOC 2-level compliance. The connector FAQ says essential transaction and customer data is shared, with encrypted transmission. Pricing is customized and available on request; the company advertises a performance-based ROI guarantee.

Spec sheet

What it does
Chargebacks911 provides end-to-end chargeback prevention, dispute representment, fraud mitigation and revenue recovery for merchants.Read 15 Oct 2026 · chargebacks911.com
Integrations
Chargebacks911 says it connects with hundreds of technologies and lists one-click connectors including Shopify, Square, Toast, Clover, BigCommerce and WooCommerce.Read 15 Oct 2026 · chargebacks911.com
Support
Support and onboarding materials include FAQs, knowledge resources, phone contact, email and a free portal walkthrough.Read 15 Oct 2026 · chargebacks911.com
Founded
2011Read 28 Sep 2026 · chargebacks911.com
Affiliate Fraud Shield
Affiliate Fraud Shield is marketed as a tool to reduce affiliate-program risk while improving revenue.Read 15 Oct 2026 · chargebacks911.com
Alerts
Customers can use Ethoca Alerts, Verifi CDRN and Chargebacks911's proprietary alert network to intercept disputes before chargebacks.Read 15 Oct 2026 · chargebacks911.com
API credentials and environments
An UltraCart integration requires Chargebacks911 API username, password and either sandbox or production environment credentials.Read 15 Oct 2026 · docs.ultracart.com
Company profile
LinkedIn lists Chargebacks911 as a privately held financial-services company founded in 2012 with 201–500 employees and headquarters in Clearwater, Florida.Read 15 Oct 2026 · linkedin.com
Custom API
The company advertises a robust API for custom-built integrations.Read 15 Oct 2026 · chargebacks911.com
Data handling
The connector FAQ says only essential transaction and customer data is shared and that transmission is encrypted and GDPR/PCI compliant.Read 4 Oct 2026 · chargebacks911.com
Documentation
Chargebacks911 publishes a large knowledge-guide library covering chargeback rules, fraud types, payment networks and merchant procedures.Read 15 Oct 2026 · chargebacks911.com
Error-Risk-Threat notifications
ERT notifications flag merchant-error liabilities and provide recommended corrective actions.Read 15 Oct 2026 · chargebacks911.com
Government criticism
The FTC and Florida alleged deceptive practices intended to hinder consumers' credit-card disputes; a settlement restricted work with certain high-risk clients and deceptive tactics.Read 15 Oct 2026 · ftc.gov
Integration effort
The connector FAQ says guided integrations are usually live within 15 minutes, while complex custom integrations can take one to three business days.Read 15 Oct 2026 · chargebacks911.com
Integration setup
The company says most integrations go live within 15 minutes using its guided setup wizard, while complex custom integrations may take 1–3 business days.Read 4 Oct 2026 · chargebacks911.com
Intelligent Source Detection
Intelligent Source Detection uses transaction-level analysis, machine learning and human expertise to identify the underlying trigger of a chargeback.Read 15 Oct 2026 · chargebacks911.com
Legal entity and founders
Crunchbase identifies the legal name as Global e-Services, LLC, a Global Risk Technologies subsidiary founded by Gary Cardone and Monica Eaton-Cardone.Read 15 Oct 2026 · crunchbase.com
Limit: Capterra complaints
One Capterra reviewer alleged overcharging and refusal to refund; another said VMPI details were unavailable in the product and had to be supplied weekly by an account manager.Read 15 Oct 2026 · capterra.com
Limit: Trustpilot exit process
A Trustpilot reviewer reported an incomplete unenrollment process that left the business unable to move to another prevention provider.Read 15 Oct 2026 · trustpilot.com
Merchant compliance review
A 106-point merchant compliance review is offered to identify procedural and policy errors that can cause chargebacks.Read 15 Oct 2026 · chargebacks911.com
Named connectors
The connector page lists Shopify, Square, Toast POS, Clover and BigCommerce among its one-click connectors.Read 4 Oct 2026 · chargebacks911.com
Notable news
LinkedIn reported on October 14, 2026 that Brad Wiskirchen was appointed Chief Commercial Officer of Chargebacks911 and CEO of sister company Fi911 to support expansion and acquisitions.Read 15 Oct 2026 · linkedin.com
Other features
The merchant solutions page lists onboarding audits, refund-based prevention alerts and data-based prevention inquiries.Read 4 Oct 2026 · chargebacks911.com
Performance guarantee
The company advertises an ROI guarantee tied to performance.Read 4 Oct 2026 · chargebacks911.com
Praise: centralized workflow
G2 reviewers praise keeping chargeback cases and related information in one centralized platform and integrating it with internal systems.Read 15 Oct 2026 · g2.com
Praise: support and usability
G2 reviewers repeatedly describe responsive support, thorough explanations and a portal that is straightforward to use.Read 15 Oct 2026 · g2.com
Praise: Trustpilot service
Trustpilot reviewers commonly praise prompt replies, helpful account managers, smooth setup and reductions in chargebacks.Read 15 Oct 2026 · trustpilot.com
Prevention and recovery
Its dual-layer approach combines chargeback prevention with representment of invalid chargebacks.Read 4 Oct 2026 · chargebacks911.com
Prevention and response
Its dual-layer model combines pre-chargeback prevention with post-chargeback representment.Read 15 Oct 2026 · chargebacks911.com
Pricing detail
The FAQ says solutions are customized and scalable but does not state a numeric price.Read 4 Oct 2026 · chargebacks911.com
Rapid Dispute Resolution
Visa Rapid Dispute Resolution and rule-based automated refunds can resolve qualifying disputes before formal chargebacks.Read 15 Oct 2026 · chargebacks911.com
Rating on Capterra
3.5 out of 5 from 4 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 20 reviewsRead 15 Oct 2026 · g2.com
Rating on Software Advice
3.5 out of 5 from 4 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
4.4 out of 5 from 24 reviewsRead 15 Oct 2026 · trustpilot.com
Reporting
The client portal provides win-loss reporting, custom KPIs, reserve reconciliation, merchant-account analysis and daily threshold reports.Read 15 Oct 2026 · chargebacks911.com
Representment
The service compiles evidence and submits tactical responses intended to reverse illegitimate chargebacks.Read 15 Oct 2026 · chargebacks911.com
Scale
Mastercard describes Chargebacks911 as safeguarding more than 2.4 billion transactions annually for 2.5 million merchants in nearly 100 countries.Read 15 Oct 2026 · mastercard.com
SDKs
No official SDK or public developer kit is identified on the reviewed Chargebacks911 pages; third-party Laravel packages exist.Read 15 Oct 2026 · larablocks.com
Security and compliance
The company states that data transfers are encrypted and its integrations are GDPR and PCI compliant; merchant solutions are described as PCI Level 1 and SOC 2 compliant.Read 15 Oct 2026 · chargebacks911.com
Self-hosting
The reviewed materials describe a hosted client portal and API service and provide no self-hosting deployment option.Read 15 Oct 2026 · clients.chargebacks911.com
Source detection
Intelligent Source Detection identifies chargebacks by their underlying source so merchants can address it.Read 4 Oct 2026 · chargebacks911.com
System compatibility
Chargebacks911 says its technology is system- and device-agnostic and compatible with existing merchant systems.Read 15 Oct 2026 · chargebacks911.com
Who it serves
The company describes its solutions as scalable and customized for merchants of any size and industry.Read 4 Oct 2026 · chargebacks911.com

Plans and prices

Basic Priced on request Per feature Pricing shown by Software Advice; detailed inclusions require a quote Read 15 Oct 2026 · softwareadvice.com
Custom Chargebacks911 solution Priced on request Customized, scalable pricing; performance-based option charges only when revenue is recovered Prevention and representment services · ROI guarantee · Custom integrations Read 15 Oct 2026 · chargebacks911.com
Customized, performance-based solutions Priced on request Customized to company needs · cost-effective pricing scale · performance-based ROI guarantee Read 4 Oct 2026 · chargebacks911.com

Every Chargebacks911 plan and price →

Strong points and limits

Strong points

  • Combines prevention with chargeback representment
  • Offers source detection and evidence building
  • Includes customizable reports and notifications
  • Lists Shopify, Square, Toast POS, and others

Limits

  • Pricing is available only on request
  • Complex custom integrations may take 1–3 business days

Who it suits

Chargebacks911 is aimed at merchants seeking chargeback prevention, dispute response, and revenue recovery. Its listed connectors and API may suit merchants using supported commerce tools or custom-built systems.

Verdict

Chargebacks911 brings prevention, dispute response, reporting, and integrations into a merchant-focused service. Ask for pricing details and confirm the setup timeline for any custom integration.

Where Specifiction places it

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