Chargeflow

Spec sheet

What it does

Chargeflow is a cloud platform that automates chargeback recovery, fraud prevention, alerts and dispute analytics for commerce businesses.Read 15 Oct 2026 · chargeflow.io

Product

Chargeflow is an AI-driven platform for automating chargeback management, prevention, alerts, and analytics.Read 29 Sep 2026 · chargeflow.io

Audience

Chargeflow describes its intended customers as eCommerce merchants, SaaS companies, enterprise companies, and airline businesses.Read 29 Sep 2026 · chargeflow.io

Integrations

The documented catalog includes Stripe, Shopify Payments, PayPal, Braintree, Adyen, Checkout.com, WooPayments, Klarna, Affirm, Afterpay, Recharge, Chargebee, Recurly, Gmail, Gorgias, Zendesk and Zapier.Read 15 Oct 2026 · docs.chargeflow.io

Security

Chargeflow says it uses AES-256 encryption at rest, TLS in transit, OAuth 2.0 integrations, and multi-factor authentication for accounts with access to sensitive information.Read 29 Sep 2026 · chargeflow.io

Compliance

Chargeflow states that it is SOC 2 Type 2 and GDPR compliant and stores data in US data centers.Read 29 Sep 2026 · chargeflow.io

Support

The pricing page lists 24/7 live chat and email support, dedicated success managers, and private Slack channels for teams.Read 29 Sep 2026 · chargeflow.io

Headquarters

251 Little Falls Dr, Wilmington, DE 19808, United StatesRead 23 Sep 2026 · chargeflow.io

Alerts feature

Alerts uses Verifi and Ethoca network notifications to trigger automatic refunds before complaints become chargebacks.Read 15 Oct 2026 · help.chargeflow.io

Analytics

Insights provides a unified dashboard for chargeback data across payment processors, with win-rate trends and processor-level analytics.Read 29 Sep 2026 · chargeflow.io

API changelog

The April 1, 2025 API release added alerts, customer communication, platform accounts, Evidence-as-a-Service and platform disputes endpoints.Read 15 Oct 2026 · docs.chargeflow.io

API versioning

The current API version is 2025-04-01 and the earlier 2024-03-18 version remains served as legacy.Read 15 Oct 2026 · docs.chargeflow.io

Automation

Automation gathers dispute data, builds evidence, and submits chargeback responses end to end.Read 29 Sep 2026 · chargeflow.io

Automation feature

Automation gathers transaction and customer data, creates tailored AI evidence and submits the complete dispute response.Read 15 Oct 2026 · chargeflow.io

Company headquarters and size

LinkedIn lists New York, New York headquarters, 201–500 employees and a 2020 founding year.Read 15 Oct 2026 · linkedin.com

Company legal name

Crunchbase identifies the legal entity as Chargeflow, Inc., founded by Ariel Chen and Avia Chen.Read 15 Oct 2026 · crunchbase.com

Connect feature

Connect lets payment platforms embed Chargeflow capabilities under a white-label, co-branded or Evidence-as-a-Service model.Read 15 Oct 2026 · chargeflow.io

Developer tooling

OpenAPI specifications and an agent integration skill are available, while the official Postman collection, MCP server, API explorer, linter and seeded scenarios are still planned.Read 15 Oct 2026 · docs.chargeflow.io

Documentation

The documentation is organized into concepts, API fundamentals, integrations, tools, error codes, security, FAQ, support, status and changelog sections.Read 15 Oct 2026 · docs.chargeflow.io

Funding news

On November 18, 2025, Chargeflow announced a $35 million Series A including a $10 million debt facility and said total funding reached $49 million.Read 15 Oct 2026 · prnewswire.com

Insights feature

Insights provides a free cross-processor dashboard with dispute ratios, win-rate trends, revenue impact and repeat-disputer signals.Read 15 Oct 2026 · chargeflow.io

Integration limits

Magento, BigCommerce, Wix, Amazon, eBay, Walmart, Salesforce and several other commerce connectors are marked coming soon.Read 15 Oct 2026 · docs.chargeflow.io

Licence

Chargeflow is proprietary commercial software; its terms grant service access and the site states all rights reserved rather than publishing an open-source licence.Read 15 Oct 2026 · chargeflow.io

Limit: pricing and reporting

A G2 reviewer says usage pricing can be steep at low volumes and requests more granular accounting-oriented reporting.Read 15 Oct 2026 · g2.com

Limit: Shopify billing complaints

A Shopify reviewer alleges alerts were billed at $39 instead of the advertised $29 and says correction requests were delayed.Read 15 Oct 2026 · apps.shopify.com

Limit: Shopify evidence quality

A Shopify reviewer reports roughly a 10% success rate and says winning submissions often contained only basic invoice and IP information.Read 15 Oct 2026 · apps.shopify.com

Limit: Trustpilot billing concerns

Trustpilot complaints include unexpected per-transaction charges and allegations of thousands of dollars in unanticipated fees after connecting stores.Read 15 Oct 2026 · trustpilot.com

Payment terms

The company says there is no contract or minimum commitment for standard usage-based pricing, while enterprise volumes may use custom terms, SLAs, and annual agreements.Read 29 Sep 2026 · chargeflow.io

PCI status

Chargeflow explicitly says it does not hold PCI DSS certification.Read 15 Oct 2026 · docs.chargeflow.io

Platform integration

Chargeflow Connect lets platforms integrate its services through embedding, white-labeling, or an API.Read 29 Sep 2026 · chargeflow.io

Praise: automation and support

G2 reviewers repeatedly praise automated dispute handling, time savings, ease of replying and responsive assistance.Read 15 Oct 2026 · g2.com

Praise: Shopify usability

Shopify reviewers commonly describe onboarding and dispute management as easy, with personalized support and AI evidence saving time.Read 15 Oct 2026 · apps.shopify.com

Prevent API limitation

Prevent is available through the dashboard and Shopify app, but its public API is not yet available.Read 15 Oct 2026 · docs.chargeflow.io

Prevent feature

Prevent scores post-transaction orders before fulfillment and can approve, verify, hold or cancel risky orders.Read 15 Oct 2026 · docs.chargeflow.io

Prevention

Prevent scans transactions after checkout and before fulfillment, then supports automatic approval, verification, or cancellation based on risk scores and merchant rules.Read 29 Sep 2026 · chargeflow.io

Public API

Chargeflow exposes a versioned REST API at api.chargeflow.io for disputes, evidence, alerts, webhooks, platform accounts and Evidence-as-a-Service.Read 15 Oct 2026 · docs.chargeflow.io

Rating on G2

4.7 out of 5 from 278 reviews.Read 15 Oct 2026 · g2.com

Rating on GetApp

0 out of 5 from 0 reviews.Read 15 Oct 2026 · getapp.com

Rating on Shopify App Store

4.6 out of 5 from 422 reviews.Read 15 Oct 2026 · apps.shopify.com

Rating on Trustpilot

Trustpilot shows 84 reviews, with 57% five-star, 4% three-star, 4% two-star and 35% one-star reviews.Read 15 Oct 2026 · trustpilot.com

Scale claim

The same funding announcement said the platform served more than 15,000 merchants and integrated with over 100 payment, data and commerce platforms.Read 15 Oct 2026 · prnewswire.com

SDKs

No official SDK has shipped; Node.js/TypeScript, Python, PHP and Ruby client libraries are planned.Read 15 Oct 2026 · docs.chargeflow.io

Security certifications

The security page lists SOC 2 Type II as certified and GDPR as compliant, while ISO 27001/27017/27018 and CCPA are planned.Read 15 Oct 2026 · docs.chargeflow.io

Security encryption

Chargeflow states that data in transit uses TLS 1.2 or higher and data at rest uses AES-256 or equivalent encryption.Read 15 Oct 2026 · docs.chargeflow.io

Security infrastructure

Chargeflow says its infrastructure is hosted on AWS and that its employees do not have physical access to AWS data centers or equipment.Read 29 Sep 2026 · chargeflow.io

Plans and prices

Every Chargeflow plan and price →

Where Specifiction places it

• Chargeback Management Software#1 of 288.9