Acquire vs Gorgias
Acquire
acquire.io
Gorgias
gorgias.comSide by side
| Figure | Acquire | Gorgias |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Conversational Support Software | 8.6 (#8) | 8.2 (#13) |
| Founded | 2016 | 2015 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | 180 Sansome Street, Suite 1800, San Francisco, California, United States |
| Integrations | Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Product | Acquire describes itself as a customer service platform for improving support with workflows and digital channels. | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. |
| Security | Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Support | Acquire's installation guide directs users to live chat or [email protected] for help. | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. |
Plans
Acquire
- Coming soonPrice not published
- Integrated solutionPriced on request
- Self servicePriced on request
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.