Active Portal vs Property Aura Tenant Portal

Active Portal is a resident self-service web portal and mobile app for managing social housing tenancies. Residents can register without back-office help, use multi-factor authentication, view tenancy finances, make rent or ad-hoc payments, and manage Direct Debits through payment-provider integrations. The portal supports diagnosing property issues and scheduling repair appointments for residents and staff; the product page gives an average appointment time of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, exchange messages with landlords, and use configurable forms. They can also access documents through electronic document management integrations and sign digitally through solutions such as DocuSign. Active Housing says the portal connects in real time with housing management systems, CRMs, document systems, payment providers, and schedulers. A content management system lets organizations configure resident journeys, branding, and business rules, including multi-entity dual-branding. The maker displays ISO 27001 and Cyber Essentials certifications. Active Portal is available on Android, iOS, and the web. Pricing is on request.

Property Aura Tenant Portal is a self-service website where tenants can submit maintenance requests and communicate with landlords. Tenants can attach photos, choose High, Medium or Low priority, track request status and continue the discussion in a request thread. Messaging includes history, read receipts, timestamps and real-time push notifications. Landlords can create secure onboarding links to share by email or SMS; tenants register and verify their identity. The portal connects tenant profiles with rent tracking and payment history, maintenance tracking and document storage. Property Aura says it uses bank-level encryption and secure authentication, with hosting on enterprise-grade infrastructure. It works in a browser on phones, tablets and desktops without a separate mobile app download. Portal access is a Pro-only feature. Basic is free for one property but has no portal access; Pro costs $49.99 a month and includes unlimited properties, automated rent collection, unlimited document storage, Landlord AI Assistant, Research AI, priority email support, and data import and export.