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SPECIFICTION
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Active Portal

activehousing.co.uk

WebiOSAndroid
Visit activehousing.co.uk
Spec score 7.7 #8 of 24 in Tenant Portal Software

What it is

Active Portal is a resident self-service web portal and mobile app for managing social housing tenancies. Residents can register without back-office help, use multi-factor authentication, view tenancy finances, make rent or ad-hoc payments, and manage Direct Debits through payment-provider integrations. The portal supports diagnosing property issues and scheduling repair appointments for residents and staff; the product page gives an average appointment time of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, exchange messages with landlords, and use configurable forms. They can also access documents through electronic document management integrations and sign digitally through solutions such as DocuSign. Active Housing says the portal connects in real time with housing management systems, CRMs, document systems, payment providers, and schedulers. A content management system lets organizations configure resident journeys, branding, and business rules, including multi-entity dual-branding. The maker displays ISO 27001 and Cyber Essentials certifications. Active Portal is available on Android, iOS, and the web. Pricing is on request.

Spec sheet

Purpose
Active Portal is a resident self-service portal and mobile app designed to help residents manage their social housing tenancy.Read 4 Oct 2026 · activehousing.co.uk
Audience
Active Housing says it builds resident portals and repairs diagnostics for UK housing associations, local authorities and ALMOs.Read 4 Oct 2026 · activehousing.co.uk
Integrations
The maker says the portal connects in real time with housing management systems, CRMs, electronic document systems, payment providers and schedulers.Read 4 Oct 2026 · activehousing.co.uk
Security
The maker’s site displays ISO 27001 and Cyber Essentials certifications.Read 4 Oct 2026 · activehousing.co.uk
Headquarters
Warrington, United Kingdom; London, United KingdomRead 28 Sep 2026 · activehousing.co.uk
ASB cases
Residents can report anti-social behaviour and monitor or update open cases.Read 4 Oct 2026 · activehousing.co.uk
Company history
Active Housing says it was established in 1998, launched its portal product in 2019 and was acquired by Plentific in 2023.Read 4 Oct 2026 · activehousing.co.uk
Configuration
A content management system lets the organisation configure resident journeys, branding and business rules, including multi-entity dual-branding.Read 4 Oct 2026 · activehousing.co.uk
Documents and e-signatures
The portal connects with electronic document management systems for resident document access and supports digital signing through solutions such as DocuSign.Read 4 Oct 2026 · activehousing.co.uk
Messaging
The portal includes two-way messaging and configurable forms for tenant-landlord communication.Read 4 Oct 2026 · activehousing.co.uk
Payments
Residents can make rent and ad-hoc payments and set up or manage Direct Debits through payment-provider integrations.Read 4 Oct 2026 · activehousing.co.uk
Repairs
Residents and staff can diagnose property issues and schedule repair appointments, which the page says take an average of 99 seconds.Read 4 Oct 2026 · activehousing.co.uk
Self-registration and MFA
Residents can register without back-office intervention and use multi-factor authentication.Read 4 Oct 2026 · activehousing.co.uk
Support and roadmap
The portal has a dedicated development team, a published product roadmap and a contact team for product enquiries.Read 4 Oct 2026 · activehousing.co.uk
Tenancy accounts
The portal provides a real-time view of tenancy finances, including charge breakdowns, sub-accounts and statements.Read 4 Oct 2026 · activehousing.co.uk

Plans and prices

Active Portal Priced on request Contact the team for product information Read 4 Oct 2026 · activehousing.co.uk

Every Active Portal plan and price →

Strong points and limits

Strong points

  • Residents can manage payments and Direct Debits.
  • Supports repair diagnosis and appointment scheduling.
  • Residents can monitor and update open ASB cases.
  • Available on Android, iOS, and the web.

Limits

  • Pricing is available only on request.
  • No free plan is listed.
  • Repairs appointment average is stated as 99 seconds.

Who it suits

It is intended for residents managing social housing tenancies and for UK housing associations, local authorities, and ALMOs providing resident portals. Housing organizations can configure journeys, branding, and business rules.

Verdict

Active Portal combines tenancy self-service, payments, repairs, communications, and document access across web and mobile. Housing organizations should request pricing and confirm how integrations fit their systems.

Where Specifiction places it

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