Active Portal vs RealPage LOFT Resident Portal

Active Portal is a resident self-service web portal and mobile app for managing social housing tenancies. Residents can register without back-office help, use multi-factor authentication, view tenancy finances, make rent or ad-hoc payments, and manage Direct Debits through payment-provider integrations. The portal supports diagnosing property issues and scheduling repair appointments for residents and staff; the product page gives an average appointment time of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, exchange messages with landlords, and use configurable forms. They can also access documents through electronic document management integrations and sign digitally through solutions such as DocuSign. Active Housing says the portal connects in real time with housing management systems, CRMs, document systems, payment providers, and schedulers. A content management system lets organizations configure resident journeys, branding, and business rules, including multi-entity dual-branding. The maker displays ISO 27001 and Cyber Essentials certifications. Active Portal is available on Android, iOS, and the web. Pricing is on request.

RealPage LOFT Resident Portal connects leasing, moving, payments, and resident engagement for multifamily operators. Residents using LOFT Living can pay rent, submit maintenance requests, receive real-time updates, communicate, and participate in community activities. The leasing portal supports applications, approval, and signing, with identity and income verification. LOFT Moving includes move-in checklists, reservations for amenities and rentable items, and internet and utility setup through integrated providers. LOFT Payments accepts card and bank account payments and offers flexible options such as Livble. LOFT Loyalty awards Realpage-funded points for online rent payments, redeemable in a digital marketplace; Loyalty+ adds client-funded incentives. An AI Resident Agent can answer common resident questions and automate routine communications. LOFT Living connects with Realpage property management systems, payment solutions, screening and verification tools, and utility providers. The portal is available on web, Android, and iOS. A property management company must register with LOFT Living before residents can sign up. Pricing for the overall portal is available on request. The terms say the property owner or operator’s privacy policy governs information collected, used, and shared through the service.