Activechat vs Capacity
Activechat
activechat.aiCapacity
capacity.comSide by side
| Figure | Activechat | Capacity |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 6 |
| Spec score · AI Customer Service Agents | 8.0 (#12) | 8.5 (#3) |
| Channels | The site lists website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email as supported customer channels. | Its AI agents support chat, SMS, voice, and email. |
| Headquarters | Wilmington, Delaware, United States | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. |
| Integrations | The integrations page names Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce among its native integrations. | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. |
| Product | Activechat describes itself as a customer service automation platform for contact centers and customer service teams. | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. |
| Security and compliance | The homepage presents on-premise deployment as providing data stored on the organization's premises and greater control over security, compliance, and data ownership. | Capacity states that it uses AES-256 encryption at rest and TLS 1.2 or higher in transit, and lists GDPR, HIPAA and SOC 2 Type II compliance. |
| Support | The pricing page promises onboarding, phone and email support during business hours with a guaranteed response SLA, and documentation; Developer License includes dedicated support. | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Activechat
Activechat has no write-up on Specifiction yet; its figures are above.
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.