Ada vs Sonalyx
Ada
ada.cxSonalyx
sonalyx.comSide by side
| Figure | Ada | Sonalyx |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Voicebot Software | 8.0 (#7) | 7.7 (#15) |
| Headquarters | Toronto, Ontario, Canada | Madrid, Spain |
| Integrations | Ada’s integrations page lists connections for customer service systems, including Aircall and Amadeus. | The site lists Salesforce, HubSpot, Dynamics 365, SAP, Zendesk, Intercom, Zoho, Shopify, Twilio, WhatsApp, Slack, Microsoft Teams, Google Calendar, Calendly, Zapier and its own API. |
| Languages | Ada says its platform supports omnichannel, multilingual customer experiences. | The site states that agents support more than 50 languages and can switch languages mid-call. |
| Product | Ada describes its product as an agentic customer experience platform with AI customer service agents that resolve customer issues, take actions, and improve over time. | Sonalyx provides autonomous voice agents for customer service, sales and operations that handle inbound and outbound calls and can access business systems and execute actions. |
| Security | Ada says it uses built-in safeguards and continuous monitoring, has zero data retention policies with LLM providers, and conducts annual independent penetration testing. | The site describes encryption in transit and at rest, isolated tenants, secret management, consent capture, retention policies, redaction and right-to-erasure flows. |
Plans
Sonalyx
- FreeFree
- Starter€200, paid once
- Professional€1,200, paid once
- EnterprisePriced on request
In their own words
Ada
Ada is a customer experience platform that provides AI agents for customer service. Its agents are designed to resolve inquiries and perform tasks through connected business systems, using channels that include voice, messaging, and email. Ada describes support for multilingual experiences across channels, preserving customer identity, context, and conversation continuity. The platform includes a visual flow builder, AI bot generation, knowledge-base answers, and human handoff, as well as tools to test, analyze, and optimize agent performance. Agents can use API, Code, and MCP tools through business systems under customer controls; open APIs and SDKs connect the platform with enterprise systems and workflows. Listed integrations include Zendesk, Salesforce, Amazon Connect, Freshworks, Genesys, ServiceNow, and Twilio Flex. Ada states that it has HIPAA, SOC 2, GDPR, PCI DSS, and AIUC-1 compliance, and describes zero data retention policies with LLM providers, safeguards, and continuous monitoring. The service is paid and has no free plan; pricing is not published. Ada invites prospective customers to schedule a custom demo and says its team will reach out within one business day to arrange a 30-minute call.