Adobe Commerce vs Coveo
Adobe Commerce
business.adobe.comCoveo
coveo.comSide by side
| Figure | Adobe Commerce | Coveo |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 1 |
| Spec score · Product Search and Discovery Software | 8.1 (#7) | 7.7 (#13) |
| Compliance | Adobe describes Adobe Commerce on Cloud as offering a HIPAA-ready option with enhanced privacy, security, and governance controls. | Coveo reports passing a SOC 2 Type II examination, maintaining ISO 27001 and ISO 27018:2019 certifications, and offering a HIPAA-compliant hosted service subject to a Business Associate Agreement. |
| Founded | 1982 | 2004 |
| Headquarters | San Jose, California, USA | Montreal, Quebec, Canada |
| Integrations | Adobe says it connects to ERP, CRM, PIM, WMS, and OMS systems and names IBM Sterling Order Management, Microsoft Dynamics 365 ERP, and SAP S4/HANA ERP as connector examples. | Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations. |
| Security | Adobe states that the platform is a PCI Level 1 Solution Provider and undergoes regular penetration tests and vulnerability assessments; cloud solutions include CDN and DDoS protection. | Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility. |
| Support | Adobe says users have 24/7 expert assistance, with account managers and advisory teams for planning and best practices. | The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons. |
Plans
Adobe Commerce
- Adobe Commerce as a Cloud ServicePriced on request
- Adobe Commerce as a Cloud ServicePrice not published
- Adobe Commerce on CloudPriced on request
- Adobe Commerce on CloudPrice not published
- Adobe Commerce OptimizerPriced on request
- Adobe Commerce as a Cloud Service (SaaS)Priced on request
- Adobe Commerce on Cloud (PaaS)Priced on request
In their own words
Adobe Commerce
Adobe Commerce has no write-up on Specifiction yet; its figures are above.
Coveo
Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.