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SPECIFICTION
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Coveo

coveo.com

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Spec score 7.8 #7 of 20 in Personalization Engines

What it is

Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.

Spec sheet

What it does
Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences.Read 9 Oct 2026 · coveo.com
Trial
A free trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation.Read 9 Oct 2026 · docs.coveo.com
Integrations
Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations.Read 9 Oct 2026 · docs.coveo.com
Security
Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility.Read 9 Oct 2026 · docs.coveo.com
Compliance
Coveo reports passing a SOC 2 Type II examination, maintaining ISO 27001 and ISO 27018:2019 certifications, and offering a HIPAA-compliant hosted service subject to a Business Associate Agreement.Read 9 Oct 2026 · docs.coveo.com
Support
The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons.Read 9 Oct 2026 · coveo.com
Headquarters
Montreal, Quebec, CanadaRead 28 Sep 2026 · coveo.com
Founded
2004Read 28 Sep 2026 · coveo.com
AI features
Listed behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations.Read 9 Oct 2026 · coveo.com
Commerce
Commerce features include product catalog indexing, product recommendations, listing page optimization, merchandising tools, and conversational product discovery, with some features marked as add-ons.Read 9 Oct 2026 · coveo.com
Generative AI
Generative AI and agentic capabilities include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on.Read 9 Oct 2026 · coveo.com
Indexing
The platform includes a unified search index, native and universal connectors, document-level security and permissions, and refresh frequency controls.Read 9 Oct 2026 · coveo.com
Limits
The pricing page says each service, website, and workplace pricing unit includes 100k queries per month, while each commerce pricing unit includes 100k queries and recommendations per month and 100k catalog items.Read 9 Oct 2026 · coveo.com
Search
The platform includes hybrid search, advanced rules and business logic, A/B testing, and query pipeline management.Read 9 Oct 2026 · coveo.com
Who it is for
Coveo describes its service, website, and workplace offerings as enterprise knowledge experiences for customers, agents, and employees, and its commerce offering as product discovery for B2B and B2C shoppers.Read 9 Oct 2026 · coveo.com

Plans and prices

Coveo AI-Relevance Platform Priced on request Predictable annual and three-year subscriptions; standard prices are in USD, with alternate currencies and terms available. Pricing scales primarily by queries and indexed items · generative AI features available as add-ons · each pricing unit includes 100k queries per month Read 9 Oct 2026 · coveo.com

Every Coveo plan and price →

Strong points and limits

Strong points

  • Hybrid, vector, and faceted search
  • Unified index with permission controls
  • Named enterprise integrations
  • AES-256 and TLS 1.3 protection
  • 14-day trial organization

Limits

  • Pricing available only on request
  • Generative features are add-ons
  • Trial organization is deleted after 14 days
  • Cloud deployment only

Who it suits

Coveo is aimed at enterprises serving customers, agents, employees, and B2B or B2C shoppers. It suits teams needing cloud search with recommendations, personalization, and REST access.

Verdict

Coveo combines enterprise search, discovery, personalization, and commerce capabilities in a cloud platform. Its broad feature set is paired with request-based pricing and add-on generative options.

Where Specifiction places it

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