Adoptiv Voice Broadcasting vs CallFire API

Adoptiv Voice Broadcasting sends a recorded or text-spoken message to a contact list without agents dialing each person or waiting on the line. Text can be spoken when the call is placed, with the recipient’s name inserted. The system distinguishes live answers from answering machines and can leave a message in voicemail when a machine answers. Recipients can press a key to request a transfer, confirm, or answer a survey question. Campaigns can use recipient time zones, caller ID selected from held numbers, and a configured redial interval for calls that do not connect. Delivery outcomes and keypad responses are reported during the campaign and recorded against each contact. Adoptiv describes its dialer and CRM as one system, with calls written directly to CRM records. The service is web-based, has no free plan, and offers a 14-day trial with no card required. Listed plans range from $19 a month to $199 a month per seat; calling is billed by the minute on several plans. Adoptiv says an opt-out route is required and consent rules vary by region.

CallFire API v2 is a REST API for connecting applications to CallFire telephony services. It accepts requests from any HTTP client and returns JSON, with support for individual and broadcast text and voice messaging. Developers can use webhooks for notifications such as campaign events and incoming texts. The documentation also covers contacts, phone number and keyword ordering, a sound library, short codes, and action states and results. Listed service features include campaign management, scheduling controls, call recording, and real-time reporting. SDKs are listed for Java,.NET, JavaScript, Python, and PHP; the JavaScript, Python, and PHP SDKs are marked beta. API access uses separately generated HTTP Basic Authentication credentials, so standard CallFire interface credentials do not work for API access. CallFire says API communications use HTTPS with TLS and webhook calls use SSL certificates. The service lists Do Not Call list management, 24/7 support, and advertised 99.95% uptime. Calls and texts stop when an account allowance reaches zero, and additional credits can be purchased at 6¢ per credit. Plans include Pay as you go at free, Lite at $99 a month, Startup at $199 a month, Grow at $299 a month, and Pro at $599 a month.