ADP WorkForce Suite (formerly WorkForce Software) vs Assembled
ADP WorkForce Suite (formerly WorkForce Software)
workforcesoftware.com
Assembled
assembled.comSide by side
| Figure | ADP WorkForce Suite (formerly WorkForce Software) | Assembled |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Workforce Management Software | 8.4 (#6) | 7.9 (#12) |
| Founded | 1999 | 2018 |
| Headquarters | Livonia, Michigan, United States | San Francisco, California, United States |
| Implementation | Enterprises can choose ADP-led implementation or certified systems-integrator implementation. | The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support. |
| Integrations | It offers open REST APIs and prebuilt connectors for SAP, Workday and Oracle, plus integration with other HCM, payroll and ERP systems. | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. |
| Purpose | ADP WorkForce Suite is an enterprise-grade global workforce management solution that models pay rules and union agreements. | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. |
| Security | A vendor cloud-delivery datasheet states that its service had ISO 27001 certification and annual audits including SOC 1 Type II, SOC 2 Type II and ISAE 3402 Type II; the datasheet is dated 2024. | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. |
| Support | The vendor says clients receive dedicated success resources, access to workforce experts and client community insights, plus around-the-clock or regionally extended support. | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. |
Plans
ADP WorkForce Suite (formerly WorkForce Software)
- ADP WorkForce SuitePriced on request
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
ADP WorkForce Suite (formerly WorkForce Software)
ADP WorkForce Suite is enterprise workforce management software for coordinating time and attendance, scheduling, absence and leave, labor forecasting, analytics and employee communications. It is designed for organizations with union agreements, shift-based work, multi-country labor requirements, regulated operations and large hourly or frontline teams. Configurable rules model pay policies and union agreements, with adjustments for operating policies and regulatory changes across jurisdictions. Employees can record time using clocks, web-enabled computers, tablets or phones, as well as voice or SMS phone entry. Scheduling includes shift swaps, rotating patterns, skills and certification checks, and outreach to qualified replacements for open shifts. Absence tools handle eligibility, required documents, balances, approvals and audit trails. The Suite connects to HCM and ERP platforms including SAP, Workday and Oracle through APIs and file interfaces. It runs on Android, iOS and the web, with API access. Pricing is on request, and prospective customers can request a live demo. The vendor describes dedicated client success resources and around-the-clock or regionally extended support.
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.