Aedon vs SoliCall Noise Firewall

Aedon has no write-up on Specifiction yet; its figures are above.

SoliCall Noise Firewall is software for call centers and other crowded workspaces that reduces ambient noise and nearby voices so customers are less likely to overhear other conversations. It can remove background voices from agents and supervisors as well as other ambient sounds. SoliCall says the noise reduction can improve transcription and other voice analytics accuracy. The product correlates audio across calls to produce a Noise Map and statistics for finding noisy agents and monitoring call quality. A browser-based dashboard provides live call statistics and aggregated statistics for completed calls. Deployment can be centralized or distributed, and the product can run on-premise without a cloud connection; SoliCall says monitoring data stays on-premise rather than being sent to its cloud servers. SoliCall Connect works with Windows softphones and browser-based softphones, including WebRTC options. PBXMate for Call Centers connects to telephony infrastructure over SIP as a phone proxy or PBX trunk. Pricing is available by contacting SoliCall, which invites prospective customers to request an evaluation version of PBXMate for Call Centers.